Customer Service Specialist - Düsseldorf, Deutschland - OPENLANE Europe

Beschreibung

To further increase our footprint in Europe, OPENLANE Europe is looking for a Customer Service Specialist

• Are you result-driven and do you enjoy negotiating with customers?
• Is offering excellent customer service one of your talents?
• Do the terms ambition, open minded and integrity match with your personal competencies?

Become part of our team of more than 25 nationalities and show us that you got what it takes

Who are we?
Welcome to OPENLANE Europe Established in Belgium in 2004, we now operate in five European countries, including Belgium, Italy, the Netherlands, Germany, France, and the UK, with our headquarters still in Belgium (Tienen).

In 2019, OPENLANE USA acquired us, enhancing our position in the global vehicle remarketing and technology solutions industry. We focus on simplifying the wholesale used car market for our clients.

Interested in joining our team? We value individuals who are ready to make a positive impact and uphold values such as respect and integrity. At OPENLANE, there are ample opportunities for professional growth in a flexible and dynamic environment. Join us and be part of OPENLANE's exciting journey

What will you do?

• Gaining trust and building a positive business relationship with our customers (sellers and buyers of vehicles)
• Supporting the customer throughout the entire buying and selling process including after-sales activities (via phone, emails and chat)
• Getting in touch with customers to maximize the conversion rate and stimulate bids in the auctions
• Negotiating between buyers and sellers

Requirements

Who are you?

• You are fluent in both German and English (knowledge of an additional European language is a bonus)
• You have strong computer skills, including proficiency in CRM programs like Salesforce, or you are a quick learner
• You have previous experience in a similar role or are a highly motivated recent graduate
• You are a driven, enthusiastic, and communicative individual with a commercial mindset
• You are goal-oriented and enjoy providing support to customers
• You thrive in a team environment and are comfortable working internationally
• You are available to work at the office for a minimum of three days per week

Benefits

Benefits

OPENLANE Deutschland can give your career a boost and offers a full-option performance-led remuneration package.

In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as yearly bonus, variable salary, meal vouchers, Givve card, company pension plan, laptop provided by the company.

Are we the perfect match?

• Can you fulfill this vital function within our online auction platform?
• Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?

Then GO FOR IT and bring your career to the next level

Send us your CV and become part of the OPENLANE family.

OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees