- Approach existing customers to ensure a high service level and customer retention
- Establish business relationships with TeamViewer customers via telephone and e-mail
- Discover cross and up-sell opportunities with the existing customer base
- Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals
- Collect and analyze feedback from the customers to improve internal processes and customer loyalty
- Bachelor's degree in economics, linguistics or another relevant field. Any equivalent commercial experience is an alternative
- Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling
- Ideally experience in the IT environment with SaaS knowledge
- Fluency in Spanish and English is mandatory, further languages such as Portuguese or Italian are a plus
- Strong communication skills, positive attitude and enjoy working in an international team
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews
- Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
- Public transport friendly offices
- Option to lease an e-bike or use one of our electric cars
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with home office option
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us
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Sales & Retention Specialist, Spanish speaking (all genders) - Göppingen, Deutschland - TeamViewer
Beschreibung
Responsibilities
Are you ambitious, sales-driven and you love building relationships with a divers range of customers? Then join our Retention team and help growing and retaining our customer base in the Spanish-speaking region by having technical knowledge about our products.
Requirements
What we offer
