- Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role
- Deep technical and architectural knowledge for Security, Networking
- Threat protection i.e. Indicator of Attack/Compromise, MiTTRE
- Next Gen Protection
- Threat Vulnerability Management (TVM)
- Kusto Query Language
- PowerShell/ Python (advantage)
- Prior experience in debugging Windows OS components and memory dump analysis (advantage)
- Prior experience in debugging MacOS or Linux performance or stability issues (advantage)
- Familiarity with Malware landscape
- Familiarity with Incident Response
- Familiarity with Management technologies (SCCM, Intune)
- Familiarity with Azure Active Directory basic concepts
- Some Experience Preferred with Azure trouble-shooting tool: ACS, Kusto, COSMOS, etc.
- Lead engineering investigations to bring quicker issue resolution to Support incidents impacting our customers.
- Improve experience and drive key service improvements.
- Build solutions, tools, or troubleshooting guides, and help automate issue detection and diagnosis to enable customers self-help and minimize support case volume.
- You will help identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow.
- Work directly with our Product Group to provide world-class engineering support at a product component level.
- Perform complex product debugging and remediation when needed; working alongside the development teams to drive Support incident resolution for configuration, code, or other service deficiencies impacting customers.
- Embedded Escalation Engineers are not expected to write product code; however, they should be able to read code and understand its relevancy to the investigated issue.
- The position is primarily "behind the scenes" providing engineering support to the Support teams on Support incidents that require Product Group engagement. At the same time, individuals should be capable and prepared to periodically engage directly with customers to help facilitate incident resolution as appropriate. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
-
Embedded Escalation Engineer
vor 1 Monat
Microsoft Corporation Munich, Deutschland Paid WorkEmbedded Escalation Engineers (EEE) investigate and solve critical, complex, and highly technical issues using mostly code-level techniques - like trace and source code analysis, debugging tools, reverse engineering techniques and other sophisticated diagnostic tools. EEEs are re ...
-
Product Delivery Quality Analyst
vor 1 Woche
EPI Europrop International GmbH Munich, Deutschland GanztagsEPI Europrop International GmbH is responsible for the design, development, manufacturing, delivery and logistic support of the TP400-D6 engines for the A400M aircraft. The company, headquartered in Munich, was founded in 2002 by the four shareholders Industria de Turbo Propulsor ...
-
Amazon TA Munich, Deutschland GanztagsWe are looking for a Sr Fleet Solutions Manager within our EUGlobal Fleet and Products Team. The Sr. Fleet Solutions Managerwill be responsible for rolling out and expanding fleet products,services and programs for our AMZL last mile fleet, including theFleet Service Center Netwo ...
-
Amazon Deutschland Transport GmbH - B78 Munich, Deutschland GanztagsWe are looking for a Sr Fleet Solutions Manager within our EU Global Fleet and Products Team. The Sr. Fleet Solutions Manager will be responsible for rolling out and expanding fleet products, services and programs for our AMZL last mile fleet, including the Fleet Service Center N ...
-
Amazon TA Munich, Deutschland GanztagsWe are looking for a Sr Fleet Solutions Manager within our EU Global Fleet and Products Team. The Sr. Fleet Solutions Manager will be responsible for rolling out and expanding fleet products, services and programs for our AMZL last mile fleet, including the Fleet Service Center N ...
-
Volocopter GmbH Munich, Deutschland GanztagsJob Description · Your mission during this flight: · You will manage the next-generation propulsion system development side by side with the Chief Engineer and the head of department · You will manage the overall EPS system development in term of system engineering, timeline, te ...
-
Technical Solutions Consultant
vor 3 Wochen
Google Munich, DeutschlandMinimum qualifications: · Bachelor's degree or equivalent practical experience. · 2 years of experience in Android Systems design, including Automotive Systems design. · 2 years of experience in Partner management, including project, escalation and product partnerships. · Experie ...
-
Engineer Surveyor
vor 2 Wochen
TÜV SÜD Munich, Deutschland UnbefristetAufgaben · Position Summary: · TÜV SÜD is Europe's leading independent lift consultancy. We provide a complete range of lift, escalator and façade access services tailored to your individual needs. We are proud to serve and manage over 23,000 lifts across Europe. · No matter th ...
-
Volocopter GmbH Munich, Deutschland GanztagsCompany Description · Here at Volocopter, we are the pioneers of electric air taxis (electric vertical takeoff and landing aircraft - eVTOLs). We have pledged to bring sustainable urban air mobility to life by getting electric air taxis off the ground in a way that complements e ...
-
IT Supporter
vor 3 Tagen
Snaphunt Munich, Deutschland GanztagsThe Offer · Leadership Role · The Job · You will be responsible for : · Processing customer enquiries and problems in the area of IT support · Recording and documentation of customer information and support tickets · Initial contact and first analysis of technical problems · Prov ...
-
Project Buyer
vor 3 Wochen
GULP – experts united Munich, Deutschland TEMP_JOBOn behalf of our business partner BMW we are currently looking for a qualified Buyer . Use our service as a springboard into an attractive company in the automotive industry in Munich . Apply directly online now - or contact us by phone or e-mail and let our friendly collea ...
-
Product Owner, Real-Time Network Solutions
vor 1 Woche
Trimble Munich, Deutschland GanztagsTrimble Advanced Positioning , a division of Trimble, is at the forefront of GNSS correction services and real-time network solutions. With our technology and innovative solutions, we are transforming the way the world works and redefining the future of positioning and geospatial ...
-
Amazon TA München, DeutschlandWe are looking for a Sr Fleet Solutions Manager within our EU Global Fleet and Products Team. The Sr. Fleet Solutions Manager will be responsible for rolling out and expanding fleet products, services and programs for our AMZL last mile fleet, including the Fleet Service Center N ...
-
Technical Account Manager
vor 4 Wochen
LogPoint Munich, DeutschlandTechnical Account Manager · Logpoint, a global leader in cybersecurity, is seeking a skilled Technical Account Manager to join our dynamic team in Germany. You can be based anywhere in Germany We have an office in Munich if that suits and or we can and are open to a hybrid worki ...
-
Customer Success Engineer, SAP
vor 4 Wochen
LogPoint Munich, DeutschlandLogpoint, a global leader in cybersecurity, is seeking a skilled individual to join our dynamic team. We are looking for the best talent so we are open to locations (Germany, Denmark, UK, France, Germany, Sweden, Finland). · In this role, you'll be a crucial part of the global C ...
-
Junior Buyer
vor 3 Wochen
Mitsubishi Heavy Industries Munich, DeutschlandJob Title: · Junior Buyer · Functional Area: · Procurement · Reporting to: · General Manager of the Procurement Department · Contract Type: · Office Location: · Full time, Permanent · Munich (Germany), 80331 · Purpose of the Job: · The main activity of MHI-EMEA's Pro ...
-
Service Engineer
vor 4 Wochen
MasterSearch Munich, DeutschlandMasterSearch are currently working with a Global leader in Semiconductor equipment at wafer level who have a number of different solutions used widely across the industry. · Our client is looking for a Customer Support Engineer to join their team. The role will be remote but you ...
-
Key Account Manager BU Daimler
vor 1 Woche
YiDa Business Consulting & Translation Services Munich, DeutschlandAbout our client · For our client, a worldwide auto parts supplier from China (Top 100 global OEM parts supplier), which is specialized in design, manufacturing and sales of exterior auto parts, we are looking for a Key Account Manager BU Daimler (full-time job). · Qualifications ...
-
Engineering Manager, Data Visualizations
vor 3 Wochen
Celonis Munich, DeutschlandWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...
-
Senior Engagement Manager
vor 3 Wochen
Celonis Munich, DeutschlandWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...
Embedded Escalation Engineer - Munich, Deutschland - Microsoft
Beschreibung
Overview
Embedded Escalation Engineers (EEE) investigate and solve critical, complex, and highly technical issues using mostly code-level techniques - like trace and source code analysis, debugging tools, reverse engineering techniques and other sophisticated diagnostic tools. EEEs are responsible for driving Product Engineering engagement. They handle highly complex politically charged and financially important cases through collaboration and conflict resolution skills and act as key collaboration point for support teams. As an EEE, you will be an elite member of the support team and embedded within the Security Engineering for MDE (Microsoft Defender for Endpoint).In this role you will become world best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn. Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The Microsoft Customer Experience and Success (CES) organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Skills:
Preferrable Skills;
Responsibilities
Responsibilities will include:
This can include a range of potential work item categories, such as self-healing mechanisms, self-serve, transparency, automation, and/or increasing the capabilities of our MDE support team. You will contribute to the Product improvements by filing impactful bugs, design change requests and help developers to fix the bugs, ship the fixes to production to prevent future customers from getting impacted.
As a trusted advisor to the engineering team, you will suggest changes to future versions to better equip our support teams as well as our Partners and Customers and help influence in-market solutions today. As a customer ambassador, you will also partner with the engineering leadership for strategic technical, architectural and design discussions, and represent the customer voice in planning efforts. These strategic areas of focus will target our highest impact pain points for our Partners, Customers, and support team members.
Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results for our business. The successful candidate will have an understanding of the competitive landscape and use this understanding to influence key decision makers in both Support and the Engineering Groups.
This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix.
It's your chance to:
