Alex Zimmermann

Result-oriented, compassionate, customer-oriented, and proactive IT Engineer with more than three years of experience in IAM, Jira Administration, 1st and 2nd-level support, Microsoft Azure, Google Administration, and hardware management.

IT ENGINEER | ATLASSIAN CLOUD ADMINISTRATOR                                                 
HelloFresh, Berlin, Germany ( 2022 – Present )                                                                               

• Administered identity and security access for the global portion of HelloFresh with 8000+ employees. Services include Slack, Google, Microsoft Azure, Atlassian Products (Jira, Jira Service Management, Confluence), Miro, Asana, BOB, JetBrains, Clarisights, Tableau, and Contentful. 
• Provided 1st and 2nd level support to employees and external contractors by troubleshooting daily issues regarding accounts and services.  
• Implemented custom Jira permission schemes, notification schemes, workflows, and screen configurations on a project-by-project basis for all global employees.
• Developed metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful performance metrics and status reports. 
• Implemented Atlassian Tools upgrades and partnered with other IT team members to coordinate infrastructure maintenance and system migrations.
• Updated the existing Jira infrastructure in accordance with industry best practices, including a clean-up of licenses, moving next-gen projects over to company-managed versions, and implementing better security practices.

DIGITAL WORKPLACE TECHNICIAN                                               
Data4Life, Berlin, Germany ( 2020 – 2022 )     

• Managed all incoming and outgoing hardware assets, both in person and through an asset management system. 
• Responsible for company-wide identity and access management on a variety of services, including Google, Microsoft Azure and 365, Slack, Atlassian Products, and Miro. 
• Assisted in compliance-related tasks like documentation and software-procurement. 
• Provided 1st and 2nd level support to employees and troubleshooted daily issues on various operating systems, devices, and services. 
• Monitored our endpoint detection system and mitigated any known security threats. 
• Assisted other teams in the company with Jira, JSM, and Confluence-related issues. This included configuring projects, workflows, Confluence spaces, and internal and external access. 
• Onboarded new employees and provided them with their various accounts and hardware, as well as security education.
• Helped analyze existing Jira installations and provided documentation and proposals for improvements to realize greater productivity, efficiency, and reliability in our Cloud environment.
• Additionally, I was a member of our Diversity, Equity, and Inclusion  (DEI) initiative and worked to provide education about inclusivity and diversity to our employees. My major topics were disability, neurodiversity, and LGBTQ+ issues. 

BACHELOR OF ARTS
Psychology | Post University | 2019