Andrej Osipov

Versatile, flexible and able to work without direct supervision in an environment with rapidly changing priorities.
I am looking for an inspiring work environment with expanded responsibilities that will allow me to grow professionally in IT.

Senior Process Executive
Since February 2023 Infosys BPM
August 2022 - February 2023 Robert Half
Environment: central IT service desk for 25,000 internal and external employees of an internationally operating corporation.
Languages: German and English
Ticketing system: ServiceNow

• Respond to technical support requests, including triage and escalation of incidents.
• Support desktop and notebook computers via phone and MS Teams
• Troubleshoot software issues and provide remote computer support
• Troubleshooting workstation and network printers, other peripherals (Bluetooth headsets, docking stations, monitors)
•  Software management using MECM as well as manual installation procedures.
• Confident in the use of common enterprise collaboration, communication and productivity solutions (Microsoft Office 365, Sharepoint, IBM Notes)
• Access management (Active Directory)
• VPN support and client configuration (Global Protect)
• Client-side troubleshooting cloud security (Zscaler)
• SAP Desktop Client configuration and troubleshooting

• Master study "Mechanical Engineering and Energy Systems Technology"
  University of Applied Sciences Zittau/Görlitz
  October 2016 - December 2020
• Specialist Diploma "Rocket Engines and Power Plants " 
  National Aerospace University, Kharkiv
  September 2013 - February 2015
• Bachelor study "Aircraft Engines and Power Plants".
  National Aerospace University, Kharkiv
  September 2009 - June 2013