Angie Izaguirre

Hello, my name is Angie, i’ve worked on Customer Service since I was 19 years old, so I have almost 7 years in this field. I’m really passionate about fashion, since I’ve studied Fashion Design. I have develop a huge care for customer service since it has always been something that i’ve been really close to. I’m target oriented, problem-solver and a quick learner. 

Ingram Micro — Warehouse Worker & Training Team November 2021 - Now
● Perfume daily quality checks of inventory, ensuring damaged items were reported and removed for inspection.
● Assembled and processed over 300-500 boxes per shift, carefully following the company’s policies and procedures.
● Organized, labeled and processed over 4.500 items of returns daily.
● Assembled and packed 300-500 boxes per shift, following the company’s policies and procedures.
● Part of the Training Team of the Company helping new associates to deliver their best and teaching them through the
company’s guidelines.
● Constantly learning new procedures to teach to perform and an excellence level.
● Use of Ms Office and PowerPoint for training material.
Jimmy Lion —Store Manager Junior November 2019 - February 2020
● Co-leading with the Store Manager to ensure an efficient and target oriented store.
● Manage team productivity by assigning responsibilities, observing performance and providing feedback.
● Supervise inventory management, including ordering items, keeping stock and analyzing usage trends to avoid overstock.
● Memorized and regularly updated a catalog knowledge of over 60 products for better assisting customers and contributing
to the site achieving a 150% revenue increase for 2019.
● Directed training initiatives for all new employees.
● Served as the primary liaison between customers and employees, utilizing best judgment in tandem with corporate
standards, to mitigate conflicts that arose.
Forever 21 —Lead Fashion Stylist & Visual Merchandiser December 2018 - September 2019
● In charge of the Styling Team of the store and took part of the Merchandising Team.
● Display of latest fashion trends in the shop.
● Carefully arranging outfits and dressing mannequins that aligns with the company's needs.
● Good ironing skills to present the best on the displays.
● Constantly doing small and big changes on the shopfloor according to the company's guidelines and needs.
● Speciality to work in teams, developing a huge leadership.
● Manage a team of 5 people and help them to pursue store metrics merchandising and sales wise.

● Leverage data to inform promotions and create programs that resulted in a 25% increase in sales.
● Implement a staff training program executing around ten trainers per month.
TV Media(Rayo en la Botella & Globomedia) — Wardrobe Assistant March 2018 - December 2018
● Happily and efficiently accommodate all crew requests no matter how big or small.
● Sew and fix anything that occurs during live television.
● Creating and Designing wardrobe for different artists.
● Organization on the wardrobe so it can be more efficient.
Inmaculada (Fashion Brand) — Administrative Assistant September 2017 - March 2018
● Sent 20-25 emails daily demonstrating a mastery of written communication and attention to detail.
● Coordinated with staff & other vendors to set up 3-5 events.
● Scheduled and coordinated meetings, events, travels and appointments.
● Organized and managed sensitive data input in over 12 excel spreadsheets, retrieving and delivering information quarterly.
● Create a more efficient workspace by anticipating department needs.
Musmuss — Community Manager June 2017 - October 2017
● Pitched, developed and produced short video content as well as photos fore the different social media platforms.
● Grew company Instagram account from 1K to 8K followers maintaining a 9% engagement rate.
● Curated content ensures a cohesive online brand identity.
● Tracked, analyzed and reported weekly analytics and KPIs to management using Google Analytics.
● Wrote copy for social post with 100% grammatical accuracy.
● Coordinate with PR and marketing teams to identify and hire content creators for paid collaborations.
Fashion Brands (Zara Home, Michelle Belau, Bo’hem, H&M)— Sales Assistant February 2014 - August 2017
● Provided prompt customer support with a professional, friendly and patient attitude.
● Proactively memorized the company's products and services.
● Politely addressed any customers complaints, escalating to management when necessary.
● Maintained a clean,organized inventory and curated displays of rotating seasonal clothing and accessories.
● Anticipated customer needs and provided them with high quality service while upholding brand standards and values to
ensure customer satisfaction.
● Happily guided customers through the process of successfully finding their ideal styles.
● Actively stay informed about the latest sales offerings and loyalty programs.

Fashion Styling and Image — Master March 2018 - July 2018
Fashion Design — Degree August 2014 - July 2017