Annet Fernandes

Accomplished professional with over 5 years of extensive experience in developing procedural strategies, evaluating performance, delivering instruction, managing projects. Excellent problem solving and interpersonal skills. Proven adaptability and able to flourish in high pressure and fastpaced environments. History of successful interaction and leadership with diverse groups; comfortable and effective with professionals at all levels

Interact with costumers to provide and process information in response to inquiries, concerns, and requests about products and services. • Interviewed clients, collected information, and briefed superiors on results. • Provided support to staff regarding professional issues. • Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends. • Successfully managed a sales team of several people to meet and achieve sales goals. • Trained new sales professionals and provided coaching as needed to maintain company sales success. • Prepared business proposals/ Quotations. • Identified and maximized sales opportunities and increased customer retention rates. • Maintained and managed client relationship. • Interviewed and recruited high-performing staff, adding value, motivation, and drive to existing sales team. • Planned and developed strategies to increase sales territory, positioning, exceeding company targets. • Prepared sales orders, proforma invoice, tax invoice and recurring invoices on order confirmation. • Maintained consolidated sales follow up reports for prospective leads. • Follow up with debtors to ensure payments by clients as per the due dates. • Identified and escalated priority issues as per clients specification. • Increased customer base and retention rates by developing mutually beneficial relationship with clients. • Managed Software's: Zoho CRM, Synchro team, Tawk.to, Zoho Books, Sage

Bachelor's in business commerce Specialised in HR and Marketing.