Aykut Avci

Recently graduated from Ironhack Berlin Data Analytics Bootcamp and looking for an entry-level position

MAJOREL BERLIN GMBH (CX and Business Process Outsourcing Company)          Berlin

Social Media Content Moderator                                                                   Oct 2016 – Jul 2022

• Operated all functions of customer-specific IT systems/databases/tools
• Evaluated social media content in accordance with customer standards and guidelines keeping an accuracy rate above 98% and AHT lower than 30 seconds. 
• Acquired comprehensive knowledge of customer regulations (policies) and continuous updates
• Edited and checked the content by analyzing text, image and video content 
• Reviewed user-made reports that flag offensive postings
• Forwarded customer inquiries to the appropriate department, if necessary, processed customer concerns via other channels (e-mail, call)
• Facilitated internal processes by identifying inefficiencies within the workflows
• Recognized market-specific trends and made suggestions to handle them efficiently (e.g. in the context of meetings)

IRONHACK BERLIN (Intensive Data Analytics Bootcamp)                                       Berlin

                                                                                                              Aug 2022 - Oct 2022

• Methodologies used: E2E Analysis, Data Mining (APIs, Web Scraping), Data Visualization, Data Pipelines, Statistics, Business Intelligence, Supervised and Unsupervised Machine Learning

• Final Project:  Conversion Prediction  

Developed a supervised ML model(Random Forest with Hyperparameter Tuning) to predict If a bank customer would subscribe a term deposit. Obtained a model with 0.89 Accuracy and 0.88 Recall on Test Set. 

• Mid-Term Project:  Target parameter prediction of a bioscientific device based on geometrical features  Collaborated with a partner and developed a Linear Regression model by using key selected production parameters. Obtained a model with R2 = 0.80 and RMSE = 23.21