Bashar Aldarwish

Dedicated customer service professional with extensive experience. Proven ability to resolve issues efficiently, manage customer relations, and provide exceptional service. Adept at using CRM tools and thriving in fast-paced environments.

Customer Support Agent
Sitel Group, Berlin, Germany | Oct 2019 – 2022
● Communicated with customers via email and phone, resolving issues and troubleshooting
technical problems effectively.
● Created and managed customer records using Salesforce CRM software.
● Consistently received positive feedback for outstanding customer service.
Communication Operator Agent
Governmental Company SAAF, Damascus, Syria | May 2010 – Nov 2012
● Managed incoming and outgoing calls using a sophisticated mailing system.
● Directed calls to staff, departments, and external/internal entities.
Sales Associate
Layaly Music Shop, Damascus, Syria | Feb 2008 – Apr 2010
● Worked in a music shop specializing in cassettes and CDs.
● Assisted customers with their purchases, providing knowledgeable recommendations and
ensuring a positive shopping experience.
Quality Expert
Natural Aluminum Products Manufacturer, Damascus, Syria | Jan 2007 – 2008
● Performed routine inspections and quality tests, ensuring product standards and safety
regulations were met consistently.
● Documented quality assurance activities and created comprehensive audit reports. 

Project Management Training
Save The Children, Beirut | 2014