Béla Abel

I would like to introduce myself. With a successfully completed commercial education, I have acquired a solid foundation in business practices and customer service. Ensuring customer satisfaction is of utmost importance to me, and I genuinely enjoy approaching problems with a solution-oriented mindset while working collaboratively in a team.

In addition to my customer-centric mindset, I possess a strong technical affinity and excellent analytical skills. I am comfortable working with various digital tools and systems, utilizing them to efficiently address customer inquiries and derive valuable insights from data. My ability to analyze complex information and communicate it effectively allows me to provide clear and concise support to customers.

Furthermore, I take pride in my exceptional verbal and written communication skills. I believe in the power of clear and articulate expression and strive to deliver information in a manner that is easily understood by others. Whether it is explaining intricate concepts or presenting customer-oriented solutions, I consistently prioritize effective communication.

I am excited to contribute my skills and dedication to a dynamic team, and I am confident that my strong background in customer service, technical aptitude, and analytical capabilities make me a valuable asset in achieving organizational goals.

Thank you for considering my application. I would welcome the opportunity to discuss my qualifications further and learn more about the position.

Sincerely,

Béla Nicolai Abel

AWO Schatztruhe, Potsdam — Federal Voluntary Service
September 2020 – June 2021

As part of my Federal Voluntary Service at AWO Schatztruhe, I gained valuable experience in accepting, sorting, and distributing donations. Additionally, I provided assistance in organizing fundraising events and campaigns. It was important for me to contribute to creating a positive and welcoming environment for visitors.

SITEL GmbH, Potsdam — Customer Advisor
March 2018 – May 2018

At SITEL GmbH, I worked as a Customer Advisor, where I successfully created leasing plans and managed vehicle releases. Handling customer inquiries and providing detailed product information were also key responsibilities. I consistently ensured customer satisfaction by addressing and resolving issues promptly.

NBB Logistik & Service GmbH & Co. KG, Potsdam — Customer and Sales Advisor
March 2016 – March 2018

As a Customer and Sales Advisor at NBB Logistik & Service GmbH & Co. KG, I specialized in resolving order-related problems and providing technical assistance. I took pride in guiding customers in product selection and offering personalized sales recommendations. Maintaining a high level of product knowledge allowed me to effectively address customer inquiries.

SNT Deutschland AG, Potsdam — Customer Advisor
February 2015 - November 2015

During my time at SNT Deutschland AG, I served as a Customer Advisor. This role involved managing contract renewals and focusing on customer retention strategies. I handled customer inquiries and resolved billing and service-related issues promptly. My strong understanding of Telefónica Germany products and services enabled me to provide accurate information and support to customers.

These experiences have equipped me with a diverse skill set, including retail management, customer service, problem-solving, and effective communication. I am confident that my background and dedication make me a valuable asset in any customer-oriented role.

Thank you for considering my qualifications. I look forward to discussing my experience further and the potential opportunity to contribute to your organization.

Sincerely

Bio Company SE, Potsdam — Training to Retail Management Assistant
September 2021 – June 2023

During my time at Bio Company SE, I underwent extensive training to become a Retail Management Assistant. This role allowed me to develop a comprehensive understanding of retail operations, including management, visual merchandising, and customer service. I actively contributed to implementing effective sales strategies and achieving sales targets. Collaborating closely with my team members, I ensured smooth store operations and delivered an excellent customer experience.