Daniek Schuiling

Motivierter und enthusiastischer Juniorentwickler mit einer Leidenschaft für die Erstellung innovativer und
benutzerfreundlicher Websites und Anwendungen. Starker Hintergrund in den Bereichen Informationstechnologie,
Kundenservice und Vertrieb. Derzeit mache ich eine Weiterbildung in Webentwicklung bei DCI und lerne verschiedene
Technologien wie HTML, CSS, JavaScript, React.js, Node.js und MongoDB sowie Prinzipien des UX-Designs.

October 2019 - January 2021 IT Support Specialist - 2nd Level, N26 Bank GmbH, Berlin
Provided seamless technical support for diverse platforms and applications, including
G Suite, Slack, and JIRA, ensuring optimal system performance for end-users.
Effectively resolved technical issues with IT, AV, and communication systems,
minimizing downtime and ensuring seamless operations for end-users.
Oversaw access and identity requests, implementing robust identity management
protocols to enhance system security and ensure compliance with industry
standards.
Created and maintained IT documentation, including support and operational
processes, ensuring clarity and consistency to facilitate streamlined IT operations.
Spearheaded multiple projects to enhance system performance, optimize operations,
and improve user experience

October 2016 - August 2019 IT Support Specialist - 1st/2nd Level, ALSO GmbH, Berlin
Administered and monitored cloud applications, ensuring optimal performance and
stability.
Provided first and second level support to internal colleagues and external
customers, effectively diagnosing and resolving technical issues to minimize
downtime and maximize productivity.
Offered individual and team support for customer inquiries and issues related to
cloud services, ensuring timely and effective resolution of technical problems and
inquiries.

July 2012 - September 2015 IT Support Specialist - 1st Level, e-office, Houten, Netherlands
Responded to internal and ad hoc requests for technical support, resolving issues and
providing timely assistance to ensure uninterrupted operations.
Performed routine server and backup maintenance to maintain system health and
data integrity.
Developed manuals and conducted training sessions for internal stakeholders,
enabling them to better understand and utilize IT resources to achieve their
objectives

July 2022 – July 2023 Full Stack Web Development, DCI Digital Career Institute GmbH, Berlin
July 2009 – July 2010 Vocational Education Marketing and Communication, ROC van Twente, Almelo, Netherlands