Analysis and solution of complaints, carrying out and evaluation of measurements.
Verification of solution-concepts in pilot-vehicles
Forwarding and discussion of analytical results with internal departments (e.g. commissioning, function development, etc.) and handing over of developed solutions in order to allow the introduction into serial production.
Creation of SW-versions to solve problems in single vehicles or fleets and the corresponding documentation and transference to Commissioning and Function-development dept. for an eventual use in serial production.
Supporting and discussion with the competence center for the implementation of Early-Failure-Detection programs.
Technical training of regional services.
Decision and organization of repairs and reprogramming actions
Suggestions to the customer and the customer service regarding product handling and maintenance.