Ian Polycandriotis van Duynhoven

Hi everyone!

I am a qualified Australian Lawyer with strong and demonstrable experience in legal, government, and customer service. I am looking to apply myself in a career path with a law/professional services firm or public service. In my roles, I enjoy learning new skills, being part of a team, and rising up to the challenge.

Sales Consultant at TSA/Telstra – Brisbane, Australia

12/2021 – 10/2022

§ Assisting customers with mobile and internet products and services.

§ Team player with personal ambition to meet daily call metrics and KPIs.

§ Tech literate and able to assist with faults diagnosis.

§ Strong complaints handling.

§ Achievements:

- Achieving $1,200 AUD daily average sales commission for team.

- Highest satisfaction in aftercall survey feedback per month.

- Salesperson with highest sales average in mobile phones in team per month.

Corporate Lawyer at GRT Lawyers - Brisbane, Australia

08/2021 – 11/2021

§ Drafted, edited, and reviewed corporate agreements and business documents.

§ Legal research in corporate law matters.

§ Legal administration in preparing companies for initial public offering and

Australian Securities Exchange (ASX) registration.

§ Analysis of company finances and data compilation.

Customer Experience Officer at Australian Bureau of Statistics – Brisbane, Australia

01/2021 – 11/2021

§ Recruited candidates to collect census data for the 2021 Australian Census.

§ Provided timely advice to candidates regarding on application process and

documentary requirements.

§ Worked in a team to deliver candidate application quotas.

§ Responded to candidate queries via inbound/outbound phone calls or email.

Customer Service Officer at Centrelink – Canberra, Australia

04/2020 – 01/2021

§ Processed social welfare payment applications for Australian residents during

Australia’s Covid-19 national response.

§ Informed Australian residents with accurate knowledge and information about

welfare payment eligibility and keeping up with legislative changes and new

health directives.

§ Applied strong analytical thinking to assist and effectively resolve concerns with

assistance from internal resources.

Junior Legal Consultant at Tilleke & Gibbins - Bangkok, Thailand

02/2018 – 05/2018

§ Supported and assisted senior Consultants and Partners by performing legal and

administrative tasks, including file management.

§ Prepared and drafted legal documents and creating summaries of advice for

Partners, in preparation of undertaking on a prospective client.

§ Devised efficient consulting strategies and conducted legal research on various

intellectual property law matters (i.e. copyright, geographic indications,

trademarks).

Legal Secretary at Caloundra Law – Caloundra, Australia

02/2015 – 09/2016

§ Client care and file management for various personal and commercial property

transactions.

§ Reviewing contracts for sale and attending settlements for properties.

§ Cheque depositing.

§ Legal research on property and will & estate law matters.

Master in Public International Law (LLM), Leiden University (2019) – Leiden, The

Netherlands

09/2018 – 07/2019

Graduate Diploma in Legal Practice (Grad Dip), Queensland University of Technology

(2018) – Brisbane, Australia

07/2017 – 05/2018

§ Granted admission as an Australian Lawyer in Queensland Supreme Court on 27

August 2018

Bachelor of Laws (LLB), Griffith University (2017) – Brisbane, Australia

09/2012 – 06/2017

High School Diploma, American Community School of Amman (2012) – Amman, Jordan

08/2010 – 06/2012