Ikechukwu Ohaka

Organisation: Sutchelinks IT Services, Port Harcourt, Nigeria

Job Position:  IT Technical Support 

02.2016 to 11.2019

1. Analyzed students' performance data to quantify and communicate insights that improved teaching materials and educational practices.
2. Conducted computer system maintenance, and enforced rigorous information security policies, principles, and practices to optimize daily
performance.
3. Resolved system, hardware, software, and telephone issues within a few hours, improving efficiency among departments.
4. Provided Tier 1 IT support to non-technical internal users through desk side support services.
5. Assisted customers in identifying issues and explained solutions to restore service and functionality.
6. Provided documentation on troubleshooting of technical processes to support desk staff

Organisation: Schlumberger Oilfield Services, Port Harcourt, Nigeria

Job Position: IT Analyst Intern

Time: 06.2013 to 01.2014

1. Performed installations, troubleshooting, and problem resolution for software programs, applications, and hardware.
2. Studied the use of Schlumberger information solution software on oil production (OFM, AVOCET), to manage and improve oil and gas field performance throughout the asset life cycle.

3. Prepared and delivered formal presentations of project work to respective departments.

Organisation: Nigerian Bottling Company, Port Harcourt, Nigeria
Job Position: IT Technical Support Intern.

Time: 06.2011 to 09.2011

1. Performed with the IT Team lead to plan non-routine maintenance, installation and upgrade tasks to eliminate security threats and protect data.
2. Configured hardware, devices and software to set up workstations for employees.
3. Helped department set up equipment for meetings, events and operation

University of Teesside  Middlesbrough

Master of Science: Cyber Security

1. Excelled in Network & System Security Design, securing IoT devices. Social Engineering Hacking Techniques.
2. Excelled in Analyzing cyber crimes Techniques, IT law, Ethics and Morals Modules.

Federal University of Technology Owerri (FUTO) - Imo State

Bachelor of Science: Information Management Technology

Awarded Second Class Upper (2.1).