Irfan Khan

10/2018 – 03/2024 Telecom Operation Manager Reliance Jio Infocomm Ltd. Jalgaon, INDIA. Project: Jio 4G & 5G,Airfiber,LTE(VoLTE),Jio Giga Fiber(FTTH/FTTE),Small Cell(Indoor/Outdoor),Wi-Fi,Enterprise Lease Line. ● Led a team of 150+ professionals, managing over 1,300 eNodeB and 124 gNB sites, and maintaining a 2,400 km fiber network. ● Oversaw vendor performance, ensuring compliance with defined SLA/KPIs, and led the execution of O&M activities for inside plant electronics (ISP). ● Spearheaded initiatives for energy optimization and ensured adherence to health, safety, environment, and fire policies. ● Coordinated with the network operations center (NOC) for effective network management and timely resolution of escalations. ● Ensured the reliability and uptime of the optical fiber network, while maintaining compliance with preventive and corrective maintenance standards. Technologies used: 4G | 5G | Airfiber | LTE(VoLTE) | Giga Fiber (FTTH/FTTE) | Small Cell (Indoor/Outdoor) | Wi-Fi | Enterprise Lease Line | eNodeB | gNB | Optical Fiber Network. 06/2016 – 10/2018 Telecom Operation Manager Indus Towers, Allahabad(Now Prayagraj), India. Project: O&M for the Idea,Voda,Airtel,Aircel in UP (E), 1 of 2 ● Led a team of 50+ professionals, managing 500+ sites across six districts, and achieved a network uptime of 99.95%. ● Directed the implementation and rollout of various technologies across multiple operators within the cluster.. ● Managed operational expenses (OPEX) and attained MSA compliance for over 85% of sites, focusing on cost reduction and process efficiency. ● Oversaw preventive maintenance, site automation, and resolution of post-RFAI issues to boost network performance and efficiency. ● Coordinated with project teams in Quality, QHSE, and Logistics for seamless project rollout and passive infrastructure installation, and conducted training on safety standards. Technologies used: Network Uptime Management | Site Automation | Preventive Maintenance Systems | Corrective Maintenance Systems | Passive Element Installation (shelter, civil works, fencing) | Electrical Element Installation (SMPS, DG, SPS,TF) | Energy Management | Project Rollout and Implementation Technologies. 06/2007 – 05/2016 Telecom Engineer ZTE Telecom India Pvt. Ltd., Lucknow, India Project: Tata Indicom CDMA Project, Aircel 3G & 4G ,UP East, Zain R4 Project Saudi Arabia ● Led a team of 40+ engineers (O&M, RF, Electrical) for Tata Indicom CDMA, Aircel 3G & 4G, and Zain R4 projects, managing over 400 sites and 800 km of fiber network. ● Ensured timely preventive maintenance of core and cell sites, planned and conducted monthly review meetings, and ensured KPI signoff to meet SLAs and maximize network uptime. ● Directed process improvements for enhanced customer satisfaction, optimized network coverage, and resolved complaints within turnaround times (TAT). ● Analyzed RAN and KPI reports from NOC, took corrective actions against site alarms and KPI degradation, and ensured timely completion of diesel and rectification work. ● Coordinated with project, planning, and field teams for new site rollouts, managed civil works, and ensured proper installation of passive elements like shelters and fencing. Technologies used: 2G | 3G | CDMA | MW | Network Uptime Management | Site Automation | Preventive Maintenance Systems | Corrective Maintenance Systems.

04/2024 – Ongoing Masters in Business Administration. ● IU University Germany 

10/2008 – 10/2010 Post Graduate Dip. in Business Administration(Operations Management) ● Symbiosis Centre for Distance Learning (SCDL),Pune,INDIA 

06/2002 – 06/2006 Bachelor of Technology (Electronics Engg.) ● Uttar Pradesh Technical University now (Dr. A.P.J. Abdul Kalam Technical University),UP,INDIA.