Irwin Gooding

BSc, ITIL, Agile, Prince

Top-Management / Beratung

Frankfurt am Main, Darmstadt

Angebotene Dienstleistungen

I have a strong understanding of information systems analysis, design, implementation, security, support, information gathering, UAT testing configuration, end user documentation, support documentation and administration.

Used to working closely with clients, directors, consultants, management, contractors, third parties and, also as part of hands-on installation teams to provide a direct point of contact.

I also have experience of implementing a Preservica digital documentation preservation software management for both onsite and cloud provision solutions. I have also completed a basic Cyber Security qualification.

Being able to work fully remotely has enabled a growth of working across global environments with different teams. As such, the ability to work with different teams and cultural backgrounds.

Cyber security

Business systems analyst

Technical support

Technical project management

Information systems analysis

Web design

Ungefähre Rate: 30 € pro Stunde

Erfahrung

Preparation and maintenance of client relationship processes
Preparation of support process steps documentation
Counselling and Mentoring experience
Point of contact for Customer Relationship Management
Knowledge sharing
Design Sprints (in-house and remote)
Communication skills, Presentation Skills
Web Design / Development
Implementing new processes and training (end users)
Organise the internal support processes and enable cross training between team members (Internal and External)
Ability to explain complex concepts in layman's language
Ability to generate enthusiasm
Preparation of information gathering workshops
Preparation of training workshops
Preparation and maintenance of end user training documentation (liaising with those providing the training for best fit documentation)
Ability to communicate with all levels of management, staff and users
Self-motivated, proactive and result-driven
Able to work autonomously
Technical Site Survey Experience
Preparation of UAT documentation and test scripts based within HP-ALM. However, manual test documentation can be prepared if preferred
Provision of hands on technical support once trained on the service to be provided
Understands clients' needs and concerns
Excellent team player
Open to new ideas; shares own knowledge; applies knowledge in daily work
Analytical Thinking and Decisive Judgement
Familiarity with operational environments
IT proficiency
Network cabling build and installation experience (Structured Cabling)
COINS
InputAccel
Over 20 years of experience in the service industry IT
IT Service Management – (Foundation certificate)
Native English speaking and writing
German Spoken Level B1 (Written level A2 Level – Integration Course Complete)
Basic Spanish

Ausbildung

BSc Computer Science, JEB Teaching Diploma, Web Development & Design, CyberSecurity, Change Management, Sprint (Facilitation), Mindfulness, Minitabs, Agile, Prince2, ITIL