Irwin Gooding

I have a strong understanding of information systems analysis, design, implementation, security, support, information gathering, UAT testing configuration, end user documentation, support documentation and administration. 

Used to working closely with clients, directors, consultants, management, contractors, third parties and, also as part of hands-on installation teams to provide a direct point of contact. 

I also have experience of implementing a Preservica digital documentation preservation software management for both onsite and cloud provision solutions. I have also completed a basic Cyber Security qualification. 

Being able to work fully remotely has enabled a growth of working across global environments with different teams. As such, the ability to work with different teams and cultural backgrounds.

• Preparation and maintenance of client relationship processes
• Preparation of support process steps documentation
• Counselling and Mentoring experience
• Point of contact for Customer Relationship Management
• Knowledge sharing
• Design Sprints (in-house and remote)
• Communication skills, Presentation Skills
• Web Design / Development
• Implementing new processes and training (end users)
• Organise the internal support processes and enable cross training between team members (Internal and External)
• Ability to explain complex concepts in layman's language
• Ability to generate enthusiasm
• Preparation of information gathering workshops 
• Preparation of training workshops
• Preparation and maintenance of end user training documentation (liaising with those providing the training for best fit documentation)
• Ability to communicate with all levels of management, staff and users
• Self-motivated, proactive and result-driven
• Able to work autonomously
• Technical Site Survey Experience
• Preparation of UAT documentation and test scripts based within HP-ALM. However, manual test documentation can be prepared if preferred
• Provision of hands on technical support once trained on the service to be provided
• Understands clients' needs and concerns
• Excellent team player
• Open to new ideas; shares own knowledge; applies knowledge in daily work
• Analytical Thinking and Decisive Judgement
• Familiarity with operational environments
• IT proficiency
• Network cabling build and installation experience (Structured Cabling)
• COINS
• InputAccel
• Over 20 years of experience in the service industry IT
• IT Service Management – (Foundation certificate)
• Native English speaking and writing
• German Spoken Level B1 (Written level A2 Level – Integration Course Complete)
• Basic Spanish

BSc Computer Science, JEB Teaching Diploma, Web Development & Design, CyberSecurity, Change Management, Sprint (Facilitation), Mindfulness, Minitabs, Agile, Prince2, ITIL