Julija Cybulskaja

With several years of experience in a customer support role for a world's leading hotel booking
website, I have built the ability to provide outstanding service in an international environment and ensure that I represent the business in a professional and approachable manner. Having dealt with a broad range of customers across the entire world, I possess solid skills in organization, problem solving, teamwork and communication, and am able to handle complex situations.

06/2014 – 05/2023 Customer Service Specialist (remote and on-site)
Bcom Customer Service Center Germany GmbH (Berlin)
(subsidiary of Booking.com B.V.)
Responsibilities:
▪ Responding to a broad range of customer inquiries,
including technical support via telephone, e-mail and live
chat;
▪ Dealing with complaints from accommodation providers
and customers;
▪ Ensuring a high level of customer service by giving
timely, efficient and professional support;

09/2010 – 06/2013 Bachelor of Arts in Business Administration
Aarhus University, Herning, Denmark