Laura Casali

I offer over 20 years of experience in real estate/ facilities, both in the USA (New York City) as well as in Germany.

Jones Lang LaSalle, GmbH, Darmstadt, Germany  

Facilities Coordinator, Thomson Reuters Germany GmbH Account October 2019 –present

Provide superior levels of customer service, to ensure client satisfaction.

Manage vendors and contractors to ensure that work is completed on time, SLA’s have been met, preventative maintenance work has been scheduled and carried out appropriately and customer satisfaction  levels are high; ensure that all JLL vendor requirements have been adhered to.

∙ Assist JLL Project Management Team with the € 100,000 client relocation project, including coordination with vendors and contractors, assistance in space planning and furniture layout, and liaising with landlord, PM Team and client.

∙ Monitor and ensure that all Health and Safety compliance has been met and is being adhered to, including performing recurring space audits and implementing safety standards.   

Financial Management, including management of the annual budget, creation of Purchase Orders,  forecasting and management of all financials and Goods Receipting in JDE system.

∙ Support client in searching for and implementing cost and energy reduction measures.

Assist Facilities Manager in the management of the other Thomson Reuters sites.

Assist JLL Team in the implementation of risk management, business continuity, escalation and disaster recovery programs. 

Bloomberg, L.P., Frankfurt, Germany  

Facilities Site Manager October 2016 –June 2019 

∙ Handle all aspects related to the management of Bloomberg’s Frankfurt office spaces, including the  selection and management of third party vendors, project management, and ensuring that all company  standards are consistently met. 

∙ Monitor and ensure that all health and safety standards are in compliance with local health and safety  legislation. 

∙ Pro-actively seek ways to improve business flow and meet the needs of the business, including restructuring  and optimization of existing workspace. 

∙ Ensure that all facilities and services accurately represent Bloomberg brand and values.  

Cofely Deutschland GmbH, Darmstadt, Germany 

Facilities Manager, CA Technologies Account July 2014 –present 

Jones Lang LaSalle, GmbH, Darmstadt, Germany  

Facilities Coordinator, CA Technologies Account April 2013 –July 2014 

∙ Oversee approximately 140,000 square feet of CA Technologies office space, including properties in  Darmstadt, Ismaning, and Dusseldorf. 

∙ Provide management and guidance for team of six employees. 

∙ Manage projects within the properties, including $100,000 installation of ventilation system in Darmstadt site, restructure/optimization of Ismaning site, consolidation of Paderborn site and client support in the $5  million renovation of Darmstadt site. Provide recommendations for future projects. 

∙ Oversee service providers to ensure that work is provided in a timely fashion, SLA’s have been met,  preventative maintenance work has been scheduled and carried out appropriately and customer satisfaction  levels are high. 

∙ Monitor and ensure Health and Safety compliance in all sites and serve as point of contact between client  and their health and safety/medical consultants, including organization of medical examinations for  employees and coordination of mandatory safety trainings and fire warden trainings.  

∙ Provide fleet management support for approximately 180 autos.  

∙ Support client in administration of lease contracts, including contract re-negotiation and implementation of  energy sustainability and cost-reduction measures. 

∙ Coordinate internal and regional relocations and administer changes to space management system. ∙ Monitor and resolve helpdesk calls and provide necessary resources to resolve problems as well as to  ensure timely closure of tickets in Planon system; process invoices and create purchase orders in SAP. ∙ Create and manage annual operating and capital budget (at Jones Lang LaSalle). 

IC Immobilien Service GmbH, Frankfurt, Germany  

Property Manager Aug 2012 – Feb 2013 

∙ Managed 150,900 square feet of commercial office space and assisted team in the management of  additional 500,000 square feet of space in Frankfurt am Main region. 

∙ Assisted leasing department with the acquisition of new tenants and negotiation of lease renewals; worked  closely with Asset Management and general/sub-contractors on the build-out of tenant space. ∙ Drafted commercial leases and lease amendments; managed monthly rental income and security deposits. ∙ Acted as team liaison for English-speaking owners and tenants and translated documents and contracts. 

Jones Lang LaSalle, Frankfurt, Germany 

Internship, Property Management Jan 2012 –July 2012 

∙ Supported Property Management team with the daily management of properties. 

∙ Prepared reports for owners, tenants and management team.  

∙ Reviewed and compared proposals for projects and assisted in awarding of contract to winning bidder. 

Cushman & Wakefield, Inc., New York, NY 

Property Manager Aug 2008 – Sept 2009 Managed MetLife’s new 624,000- square foot leased commercial headquarters in Midtown, Manhattan. 

∙ Assisted in the $100 million relocation of client’s headquarters, from award of contract to final move-in.  Worked with team to ensure seamless relocation of employees and infrastructure with minimum downtime.  ∙ Managed construction projects within the new space. 

∙ Provided leadership and support for team of four. 

∙ Organized and oversaw all preventive maintenance work and managed all service contracts to ensure client  satisfaction while controlling costs. Proposed re-negotiation of cleaning contract, resulting in annual  savings of $300,000. 

∙ Oversaw new space reservation system and provided solutions for daily problems and requests. Prepared  and managed annual budget, providing detailed variance analysis and input in long-term capital planning.  

Assistant Property Manager Oct 2006 – July 2008 

∙ Oversaw daily operation of 904,000 square feet of leased space in Manhattan and Long Island, including  the management of all service contracts, set-up of preventive maintenance work and supervision of all  activities and projects within space. 

∙ Managed all aspects of $500,000 renovation of client’s space, delivering project on-time and within budget. ∙ Prepared and managed annual budget and provided weekly and monthly reports to client. 

Paramount Group, Inc., New York, NY 

Tenant Services Coordinator Jan 2004 – Sept 2006 

Fostered and improved owner-tenant relations as key point-of-contact from management team for 506,000 - square foot luxury Class-A commercial building.  

∙ Ensured optimal customer service and timely resolution of problems; oversaw preventive maintenance  contracts and managed all certificates of insurance. 

∙ Increased owner income through the sale of supplemental services to tenants 

∙ Organized events to foster owner-tenant relations and social awareness. 

DFG Management Services, Inc., Brooklyn, NY 

Real Estate Management Assistant June 2002 - Jan 2004 

Managed and oversaw operations of 200 residential and commercial rental units in Manhattan and Brooklyn. ∙ Advertised vacancies and hosted open-houses; identified and approved all candidates for tenancy. ∙ Managed finances of all properties, including the processing of invoices, rent & payment of mortgage taxes. ∙ Executed legal proceedings between tenants and landlords in non-payment and holdover cases. 

New York Presbyterian Hospital, New York, NY 

Certified Pharmacy Technician Dec 1998 - June 2002 

∙ Directed purchasing of all medications to ensure appropriate stock levels and managed pharmacy payroll. ∙ Worked with pharmacists to provide consultation on medications.

State University of New York at Albany, Albany, New York Aug 1994 – May 1998 Bachelor of Arts (GPA: 3.5, Cum Laude) Major: Psychology; Minor: Biological Sciences