Laura Heredia

I am a student of International Taxation and Law from Hochschule Rhein-Waal. I have strong analytical thinking and decision-making skills, as well as proficiency in Microsoft Office (Excel, Word, PowerPoint). I have had several years of work experience in sales and customer service, having worked as a Sales Representative at Firefly Rental Car Company, and a Brand Representative/Sales Associate at Hollister. I am also certified in Data-Driven Decisions with Power BI, Knowledge Accelerators Decision-Making and Scenarios, and I have full professional proficiency in English.

Prowerb - Working student

• Managed stock movement and identifying discrepancias.
• Monitored over 1,500 parcela to capture any irregularities or damages; efficiently reported findings to warehouse manager for Quick resolution.

Amazon - Instructor/Trainer

• Responsible for the coordination and execution of training for all process paths in the Fulfillment Center.
• Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building.
• Assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

Firefly - Sales representative

• Adhered to data entry standards and regulations when entering information into the computer system, achieving 99% error-free records.
• Processed over 200 rental car transactions per day with exceptional customer service, driving 5% increase in repeat business.
•  Influenced customers to utilize available service options through providing comprehensive product knowledge, resulting in 20% increase in upsells.

Student of International Taxation and law in HSRW.