Luana Stierle

• Consultant for IT Service Management in Service Management Automation X (SMAX) of OpenText
• Direction of customer workshops
• Requirements gathering
• Implementation of configurations in SMAX

Professionally, I have already been able to develop expertise in various areas of the IT landscape. These range from software development as a working student, to various projects at my university in the areas of Big Data, Machine Learning and Data Science, to my current job as an IT consultant.

My responsibilities include conducting workshops with customers to introduce them to our IT service management software, as well as gathering customers requirements and implementing configuration changes in that software. Therefore, I have good programming skills, I am familiar with different software and am adept at using it. In addition, I have no difficulty in independently familiarizing myself with new topics.

In my Master's degree in Information Systems I was able to gain different experiences in the field of Machine Learning, Big Data and Data Science.