maeva tatsiguia

Leveraging two years of experience as a Sales Engineer, reinforced by a Master's degree in Business Unit Management, I bring robust B2B expertise and a strong focus on customer satisfaction. My profile is particularly well-suited for Customer Support thanks to an excellent technical understanding of products and my ability to develop tailored solutions (in B2B). I am accustomed to managing complex client portfolios, enabling me to act effectively as an interface between the customer and internal departments to ensure rapid and smooth sales processing. My expertise in CRM tools (notably Salesforce), coupled with my strong analytical and organizational skills, ideally positions me to monitor and optimize offers and provide accurate diagnostics for technical questions or after-sales issues. Already based in Germany and perfectly bilingual in French and English, I am prepared to contribute immediately to a positive customer experience. Furthermore, I am highly motivated to achieve rapid proficiency in German to ensure my full integration and maximum contribution to the team.

Technical Skills: CRM (Salesforce) , Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Sales Management and Customer Follow-up, Data Management,. Interpersonal Skills: Effective Communication , Team Spirit and Collaboration , Adaptability and Time Management , Problem-solving and Proactivity , Creativity and Innovation .

Business Unit Management | Master ESC PAU BUSINESS SCHOOL 09/2022 – 12/2024 Pau, Frankreich Areas of study: Strategic Management, Supply Chain, Innovation, Sustainability, Media Training, Business English