Hello! · I look forward to further developing my career as a Salesforce administrator. · Please review my attached application for additional details regarding my expertise and achievements. I would love to meet with you and discuss this position in detail. · Thank you for your consideration.
Über Melina Luís:
I look forward to further developing my career as a Salesforce administrator.
Please review my attached application for additional details regarding my expertise and achievements. I would love to meet with you and discuss this position in detail.
Thank you for your consideration.
Salesforce Sales and Service for a Gym (05/2020 - 08/2021)
- Create custom objects Agency and Plan, create multiple custom fields, and add record types physical and virtual to Agency.
- Manage Emails and templates to send for different subscription plans (configure custom settings for each scenario).
- Calendar tasks automation: Monthly Scheduled Trigger that runs and creates the tasks to remember Sales Rep to visit gym Agencies.
- Create Reports and Dashboards on Sales Homepage to show gross revenue from sales grouped by Agency and sent by email monthly.
- Create an Approval Process for Managers validate the customer refunds if canceled subscriptions.
- Provide Security controllers to users by using OWD settings, Profiles, Roles, Permission Sets, and Sharing Settings.
- Deactivate, Freeze, Unlock, Reset passwords and change user settings, accordingly.
- Creation and configuration of record types, page layouts, compact layouts, and search layouts for desktop and mobile for each Gym Agency.
- Track issues faced by customers using Web-to-Case and Email-to-Case, organize them (question, complaint, and suggestion), and create Case Assignment Rules to assign them to the correct Queue.
- Create a Validation Rule to ensure that when a case is duplicated is mandatory to insert the parent Case.
- Setup and help create Agent Knowledge Articles. Install AppExchange Lightning Knowledge Dashboarcl.
- Add to a Website a Service Bot that sends greetings and organizes the customer questions in types (question, complaint, and suggestion).
Administrador certificado pela Salesforce (09/2021)
Fachleute aus verschiedenen Bereichen in der Nähe von Berlin, Berlin
Andere Benutzer, die Melina genannt werden
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