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Melina Luís

Melina Luís

Berlin, Berlin


Über Melina Luís:


I look forward to further developing my career as a Salesforce administrator.

Please review my attached application for additional details regarding my expertise and achievements. I would love to meet with you and discuss this position in detail.

Thank you for your consideration.

Erleben Sie

Salesforce Sales and Service for a Gym (05/2020 - 08/2021) 

  • Create custom objects Agency and Plan, create multiple custom fields, and add record types physical and virtual to Agency. 
  • Manage Emails and templates to send for different subscription plans (configure custom settings for each scenario). 
  • Calendar tasks automation: Monthly Scheduled Trigger that runs and creates the tasks to remember Sales Rep to visit gym Agencies. 
  • Create Reports and Dashboards on Sales Homepage to show gross revenue from sales grouped by Agency and sent by email monthly. 
  • Create an Approval Process for Managers validate the customer refunds if canceled subscriptions.
  • Provide Security controllers to users by using OWD settings, Profiles, Roles, Permission Sets, and Sharing Settings. 
  • Deactivate, Freeze, Unlock, Reset passwords and change user settings, accordingly. 
  • Creation and configuration of record types, page layouts, compact layouts, and search layouts for desktop and mobile for each Gym Agency. 
  • Track issues faced by customers using Web-to-Case and Email-to-Case, organize them (question, complaint, and suggestion), and create Case Assignment Rules to assign them to the correct Queue. 
  • Create a Validation Rule to ensure that when a case is duplicated is mandatory to insert the parent Case. 
  • Setup and help create Agent Knowledge Articles. Install AppExchange Lightning Knowledge Dashboarcl. 
  • Add to a Website a Service Bot that sends greetings and organizes the customer questions in types (question, complaint, and suggestion).


Administrador certificado pela Salesforce (09/2021)

Fachleute aus verschiedenen Bereichen in der Nähe von Berlin, Berlin

Andere Benutzer, die Melina genannt werden

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