Monika Joshi

Post Graduate student in Computer Science with strong background in data management, looking for an opportunity in operations management and seeking a position to utilize my skills and abilities in the company that offers security and professional growth while being resourceful, innovative, and flexible. 

Team Leader Curb Food, Hungry Kitchens, part time                                          07/2022– Till Date
Berlin.

• Preparation of food and quality check for better customer satisfaction  
• Managed a team of 3 crew Members
• Prepared data and information for making regular report regarding stock check and day end reports

Working in ZARA store as mini job, Berlin.  06/2022– Till Date

• Responsible for in store activities.
• Setting of clothes as per the section.
• Tagging of sales sticker during sales time.

Deputy Manager–Operations Bancassurance, Max Life Insurance                05/2008 – 05/2022
Ludhiana, India

• Managing Operations at the HUB.
• Responsible for customer service and service recovery.
• Ensure adherence to documented processes, procedures and controls.
• Responsible for renewal premium collection and maintaining persistency. 
• Responsible for maintaining certain reports for bancassurance at National Level.
• Worked as an Executive Operations for Max Life Insurance Co. on the rolls of Manpower Services Pvt Ltd. from April 2007 till April 2008.
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MSc. Corporate Business Management 03/2022 – till now
University of Applied Sciences,Berlin,
 Germany

MSc. (C.S.) from GNDU, Amritsar                                                                            06/2002 – 06/2004
India                                                                                                                                                                    

BCA from PTU, Jalandhar                                                                                          09/1999 – 09/2002
India