Nadia Al-Abdulghafoor

Experienced Manager/Consultant with a demonstrated history of working in education, insurance and in the investment management industry. Skilled in Negotiation, Organisation Skills, Customer Service, Multi-tasking, and Problem Solving. Strong Communication skills in four languages, graduated from The American University of Paris.

December 2021-Present   School Administrator at MSF Metropolitan School Frankfurt

Frankfurt, Germany                   

• Assisting staff, students & parents with ad-hoc requests
• Liaising between SLT, finance/procurement, Admissions, facility managers & teachers
• Monitoring student & staff attendance
• Maintain and update student and staff data
• Coordination of dates across the school & wider MSF community
• Ensure compliance with local, state & federal standards.
• Meet with administrative communities
• Assisting in organising school events
• Booking professional development for staff
• Prepare the upcoming year & rollover of classes

January 2021-November 2022   One to one and group teaching English as a second language

Frankfurt, Germany                  

Taught from pre-intermediate to upper-intermediate multicultural groups in a communicative approach (grammar, reading, listening, speaking & pronunciation). Prepping year nine student for an external exam for entry to an English-speaking international school

April 2020- November 2020     Head of Admissions at ISF International School Frankfurt Rhein-Main (SABIS ®)

Frankfurt, Germany  

• Responsible for Admissions, Marketing & Communication tasks
• Main point of contact providing customer service & consultation
• Customer data acquisition & management through HubSpot followed by customer relationship management and care via the indicated tool above
• Organised and led school tours & official events representing ISF
• Support in planning and execution of Marketing and PR campaigns in English and German (blog articles, print publications, social media articles) and visual content (photos and videos)
• Liaison with Head of Marketing & team in Head Office-Lebanon providing marketing reports and initiatives  

June 2019- March 2020  Office Manager at King’s College (Inspired Education Group)

Friedrichsdorf, Germany           

• Management of invoices, visa settlements and accounts receivable
• Translation of official documents/emails into English and vice versa
• Logistic management such as school meals, transport, office    supplies and equipment
• Stock management of uniform including sales & inventory
• Contact person & support for senior management, teachers, parents, and students
• Implementation of data protection, safety measures & nursing support
• Filing and follow up of human resource forms including contracts, certificates, sick leave and health insurance

Sept 2017- May 2019        Foreign Consultant for HUK-COBURG 

Insurance related to car and travel health insurance assistance

Frankfurt, Germany                  

• Correspondence in 4 languages with clients & with foreign insurances
• Organisation of vehicle transport, rental car, hotel and travel    arrangements in emergency situations
• Responsibility and task solving for accidents and breakdowns
• Price negotiations with service providers

Dec 2016 – March 2017   Sales Associate/ Ambassador for Clienteling at Ralph Lauren

Frankfurt, Germany                  

• Contact with RL European Stores for clienteling providing feedback
• Acquisition of new customers and maintaining key customers
• Generation of revenue and long-term account goals in line with RL

2015 – 2016                      Author of a children book, Knophy (available on Amazon)

Frankfurt, Germany          A story offering a moral that celebrates individuality (Illustration, design and layout)

                                             Participation in Abraaj Group Art Prize, Dubai

2005 – 2015                              Personal Assistant, Private Investor

Brussels/London/Monaco          

• Diplomatic & confidential communication 
• Coordinating travel arrangements & business dinners
• Multitasking and problem-solving skills

2003 – 2005                              Manager, Bernrieder Eltern Initiative Mittagsbetreuung

Munich, Germany                     BEIM, Bernried

• Organisation in collaboration with the primary school
• Managed a team of care takers & replacement teacher
• Administration of finances and fundraising acclaimed through the Bavarian government and the City Council
• Secured the housing of the centre through a new location

1993 – 2003                              Parental leave

USA/Belgium/Switzerland        Organisation of cooking classes and advisor in home keeping 

June-September-2021      

Cambridge CELTA – Certificate in Teaching English to Speakers of Other languages at International House London 

2014 – 2015       Graduate Wharton Marketing Course successfully completed with distinction (99%)

1999 – 2000.      Pennsylvania Academy of Fine Arts  (Philadelphia, USA)   Advanced Glazing Techniques

1989 – 1993       The American University of Paris (Paris, France)

                              BA in International Business Administration

1989 – 1990        Parson School of Design, Paris, Foundation in Art  (Paris, France)