Natalia Smirnova

Experienced IT Product Owner and Business Analyst with over 7 years in financial services and IT projects. Strong background in coordinating cross-functional teams and stakeholders to achieve business goals. Specialized in CRM solutions, business process automation, and product ownership in Agile and hybrid environments.

Key skills: Customer Relationship Management (CRM) • Business Analysis • Requirements Gathering • Stakeholder Management • Agile Project Management (SCRUM, Hybrid)

Passionate about creating customer-centric solutions that drive measurable business outcomes.

Over 7 years of experience as a Product Owner and Business Analyst in financial and IT projects. Successfully delivered CRM and digital process automation initiatives, improving operational efficiency and user adoption. Skilled in gathering and refining business requirements and prioritizing features to align IT solutions with business needs.

Russian New University
Master’s degree, Finance, General