Okan Zorlu

I am a dedicated and empathetic customer service professional with strong communication skills and a passion for helping others. With a friendly attitude and a problem-solving mindset, I ensure every customer feels heard and supported. I am experienced in handling phone inquiries efficiently and professionally, always aiming to provide clear solutions and a positive experience.

With three years of experience as an accountant and one year in customer service, I bring a strong mix of analytical thinking and interpersonal communication. My time in accounting has sharpened my attention to detail and problem-solving skills, while my role in customer service has strengthened my ability to support clients with patience, clarity, and professionalism—especially over the phone. I am confident in navigating both structured tasks and dynamic customer interactions.

I completed my advanced technical college entrance qualification (Fachhochschulreife) at Erich Gutenberg Vocational College with a focus on business. I also studied Business Informatics at TH Köln – Campus Gummersbach, where I gained valuable experience in IT systems and structured thinking, before deciding to pursue a more practical, service-oriented career path.