Pallavi Verma

My expertise includes customer handling, debugging, cloud support (basic

kubernetes), log analysis, product analytics, and developing customer insights and

trend dashboards. I have a proven track record of conducting training programs,

collaborating with cross-functional teams, and implementing process improvements to

enhance efficiency.

Throughout my career, I've gained experience in diverse environments, including

Intercultural, AI, eCommerce, and SaaS companies. Previously, I served as a Webtools/IT

Support Lead, and my current role in an eCommerce company focuses on developer

support. This involves handling application issues like deployment problems,

debugging build error logs, utilizing Humio for tracking application errors, and

checking frontend logs on Netlify. I have also provided technical assistance to

international clients, managed APAC and EU shift operations, and ensured quality

assurance for new tools and applications. Additionally, I speak intermediate German.

several years of experience in operations and support

Bachelors of engineering