Pattarachat Chatwattanaluck

A recent Master of Business and Organizational Psychology graduate with 3+ years of management experience in a fast-paced environment and a proven track record of assisting in the successful management of store operations. Possesses excellent organizational and leadership skills, with the ability to motivate and supervise staff members towards achieving sales goals and maintaining a high level of customer satisfaction. Experienced in inventory management, operational management, and staff training.

Flink SE (Berlin, Germany) 2021 – 2023 

• Manage >20international team members and provide steadfast support, ensure a smooth workflow and successful attainment of all targets within established timelines.
• Ensure exceptional customer satisfaction, proactively handling and resolving any complaints or concerns with a focus on delivering top-notch service via Zendesk and direct calls.
• Tackle daily challenges, manage day-to-day operational processes, proactively resolving conflicts and facilitate constructive communication among team members, and foster a collaborative and productive team environment.
• Collaborating with various departments to address and resolve specific issues through effective communication and coordination via Slack.
• Manage key HR processes that are integral to successful onboarding and induction, ensuring apositive experience for new employees, and training to team members on new operational processes and systems via Notion and TalentLMS to enhancing overall efficiency and effectiveness.
• Create KPIs that effectively meet the dynamic needs and expectations of the business. Utilize KPIs to assess individual team member performance, identify areas for improvement, and implement targeted strategies to enhance performance by up to 57%.
• Enforce strict adherence to company policies and guidelines, holding all employees accountable for upholding established standards.
• Delegate tasks to team members in a strategic and effective manner, ensuring timely completion and quality outcomes.
• Apply the Agile management framework to actively solicit and incorporate feedback from employees, enabling iterative improvements to processes, policies, and programs.
• Proficient in generating and managing weekly staff schedules for over 30-50 employees via Quinyx software.
• Prepare and deliver comprehensive management reports to a store manager by utilizing Microsoft Office software.

• Steinbeis University Berlin – IEC (Berlin, Germany) 2020 -2022: Master of Arts Business and Organizational Psychology
• Steinbeis University Berlin – IEC (Berlin, Germany) 2020 -2021: Diploma of Advanced Studies Leadership and Management 
• Australian Pacific College (Sydney, Australia) 2017 -2018: Diploma in Human Resources 
• Silpakorn University (Nakhonpathom, Thailand) 2012 -2016: Bachelor of Arts Psychology