Polina Syrotska

People describe me as a positive team player who is highly skilled in communication. I've been working in customer service for the last few years in the logistics & technology sector. I've had success handling contracts, processing payments, and addressing technical problems.

Support Specialist
Fornova · Full-time
Aug 2021 - May 2022 · 10 mos
Remote

Edited code in MongoDB to improve customer service satisfaction
Escalated technical issues to team using Slack/Jira
Updated system algorithm through FIFA
Devised and implemented service improvement as required to ensure a high level of support

Customer Support Representative
GetCarrier.com · Full-time
Jul 2018 - Apr 2021 · 2 yrs 10 mos
Hybrid

Increased profitability by 75% by booking orders
Improved customer service by meeting consumers needs
Organized efficient work of support department
Managed logistics process
Edited & sent contracts/invoices

Brigham Young University - Idaho
Bachelor of Applied Science Professional Studies, Entrepreneur Certificate
2021 - 2025

Skills learned:
Improve sales through persuasive selling skills
Find, ask questions, highlight benefits
Overcome objections, negotiate and close, service
Manage accounting cycle and cash flow
Create advanced professional spreadsheets
Build proposals for small business ventures