Sebastian Linnemann

My education journey, which includes a strong Abitur foundation and studies in European Studies, Arts and Culture, and Sinology, has instilled in me a passion for cross-cultural communication, adaptable problem-solving, and effective teamwork—essential qualities for success in today's dynamic business landscape.

Having worked in various customer-centric roles, from my time as a Customer Service Representative at Mercedes-Benz Customer Assistance Center to managing operations at a Small Inn/Hotel with Pub, Restaurant, and Biergarten, I've consistently delivered exceptional service, streamlined operations, and fostered strong relationships with customers and colleagues alike.

My tenure as an Operations Manager has honed my leadership skills, allowing me to oversee daily operations, manage a team, and leverage digital technologies to enhance guest experiences. My diverse responsibilities, including reception, bar service, and marketing initiatives, have underscored my adaptability and commitment to ensuring top-notch guest satisfaction.

During my first hotel experience at Wefers, a 2-star business hotel, I mastered breakfast service, expertly managed reservations, and maintained a tidy environment. My internship at Parkhotel Surenburg further polished my customer service finesse, where I provided exemplary service to high-profile guests and contributed to the success of the hotel's fine dining restaurant.

In my spare time I work out and play guitar. I also enjoy reading and nature. 

Work Experience:

Operations Manager

Small Inn/Hotel with Pub, Restaurant, and Biergarten, Emsdetten, Germany

June 2022 - Present

- Oversee daily operations, including financial management, incoming communications, bookings, and reservations.

- Manage a team of employees, conduct interviews, and handle employee relations.

- Design marketing materials and lead digital technology initiatives.

- Directly contribute to the success of the business in roles spanning reception, bar service, and other key areas.

Internship

Parkhotel Surenburg, Luxury 4-Star Hotel, Riesenbeck, Germany

June, May and August 2020

- Provided exemplary service to an exclusive clientele including prominent guests associated with the adjacent horse breeder, a renowned German Olympic equestrian.

- Contributed to the hotel's fine dining restaurant, which featured a luxury section for extremely high-end dinners. Assisted during chef's personal presentations, adhering to exceptional service standards.

- Managed breakfast service and engaged in enriching conversations with guests, fostering a welcoming environment.

Hotel Wefers, Emsdetten, Germany

2-star business Hotel

June 2016 - December 2019

- Managed breakfast service, ensuring a pleasant and efficient dining experience for guests

- Effectively handled reservation management, check-ins, and check-outs

- Received payments, managed invoices, and maintained accurate records

- Responsible for handling incoming deliveries and managing inventory

- Performed bar and service duties as a waiter and bartender

- kitchen duties as an assistant cook

- maintained the biergarten, tending to plants and ensuring a clean and inviting environment

Real-Markt-Kette, Germany

Customer Service Rep - Online Shop (German)

June 2018 - December 2018

• handled customer inquiries via mail and chat
• order coordination via back-end tools

St. Josef Stift, Emsdetten, Germany

Altenpflegehelfer (Elderly Care Assistant)

August 2014 - June 2015

• performed basic medical examinations
• caregiver for 6 seniors (washing, feeding, bathing etc.)

Teleperformance Benelux, Maastricht, Netherlands

Adidas Customer Service Representative (English, German)

April 2014 - August 2014

• handled customer inquiries via phone and email
• order coordination via back-end tools

Amtek Co. Ltd., Taipei, Taiwan (ROC) 

Internship, Sales and Marketing Associate

February 2012 – May 2012

- Translated in meetings between Amtek and German customer company

- Designed the English interview process, ensuring consistency and professionalism in candidate assessments.

- Collaborated in logistics and sales activities

- Rewrote the English and German company websites, enhancing clarity and engagement for online visitors.

- Provided structured language lessons for international sales staff

Mercedes-Benz Customer Assistance Center, Maastricht, Netherlands

Customer Service Representative (English, German, Dutch)

February 2011 - November 2011

• project roll-out for car sharing initiative.
• coordinated road-side assistance in Europe.

Education:

Abitur (German High School Diploma / A-Levels)

Städt. Kaufm. Schulen, Rheine, Germany

Bachelor of Arts in European Studies (Incomplete)

Maastricht University, Maastricht, Netherlands

Bachelor of Arts in Arts and Culture (Incomplete)

Maastricht University, Maastricht, Netherlands

BA in Sinology and English Studies (Incomplete)

Wilhelms-Universität Münster, Germany

Geprüfter Fremdsprachenkorrespondent (Certified Foreign Language Correspondent)

Chamber of Commerce, Dortmund, Germany