Sofi Hakobyan

Proactive, customer-orientated, organized team player with over 6 years of experience in IT landscapes, customer service, interpreting, content writing, copywriting. Have worked in busy, stressful conditions, providing high standards, outstanding service, listening ability, independent way of working and readiness to solve problems in minutes. Received supervisors' and clients' appreciation for my polite, fast way of working and decision making. Always looking to learn new skills, take on extra responsibilities, grow professionally.

01/06/2022 – CURRENT Berlin, Germany
RECEPTIONIST HOLIDAY INN BERLIN CITY EAST
• Answering the phone
• Greeting guests
• Passing information
• Responding to inquiries and instructing visitors
08/09/2021 – 01/03/2022 Roma, Italy

INTERPRETER SYNERGASÌA
• Linguistic assistance in Russian provided to the refugees at the prefecture of the city of Verona (IT)
• Interpreting during the whole process of the interview with the refugees at the Territorial Commission
• Verbalization of the interview
01/08/2019 – 30/11/2020 Roma, Italy

INTERPRETER COOPERATIVA ITC
• Linguistic assistance in Russian provided to the refugees at the prefecture of the city of Verona (IT)
• Interpreting during the whole process of the interview with the refugees at the Territorial Commission
• Verbalization of the interview
Address Rome, Italy

01/10/2016 – 31/03/2019 Massachusetts, United States
MULTILINGUAL CUSTOMER SERVICE SPECIALIST (REMOTE) GIFTBASKETSOVERSEAS
• Call and telephone handling
• Chat, email handling
• Customer support
• Sales management
• Data monitoring
• Education of new customers on how to use the company's online services
• Building, maintenance of strong relationships with the customers
• Problem solving
• Content writing
• Improvement of company's customer service prerogatives based on interaction results with customers
• Application of knowledge of business and market dynamics for the purpose of providing value-add
solutions and services
Address Massachusetts

11/01/2009 – 31/01/2009 Verona, Armenia
CUSTOMER SERVICE INTERNSHIP PLANET VIAGGI
• Customer care basic tools
• Improvement of problem solving abilities
• Face-to-face interaction with customers
• Planning and execution of sales strategies
• Improvement of strategic thinking skills
• Writing skills improvement
Address Verona, Italy
01/03/2009 – 01/05/2009 Yerevan, Armenia

ENGLISH LANGUAGE TEACHER (INTERNSHIP) YEREVAN STATE SCHOOLS
• Application of Pedagogic methods
• Building of Pedagogic Strategies
• Application of English Language Teaching Methodologies
• Interaction, Role-playing and Debates in the Target Language
Address Yerevan, Armenia
06/08/2007 – 09/04/2009 Yerevan, Armenia

QUALITY ADMINISTRATOR LYCOS, INC.
• Usage data monitoring
• Data collection
• E-commerce related verifications
• Online service content check
• Online payment process security verification
Address Yerevan, Armenia

01/06/2017 – CURRENT Berlin, Germany
PHD IN EAST SLAVIC LITERATURES AND CULTURES Humboldt University of Berlin
Address Unter den Linden 6, Berlin, Germany
Thesis Rediscovering Jurij Karabcievskij: Hebraism and Armenia in the works of the Jewish-Russian author
01/11/2012 – 01/04/2015 Verona, Italy

MASTER'S DEGREE IN EUROPEAN AND EXTRAEUROPEAN LANGUAGES AND LITERATURES Univ
ersità Degli Studi Di Verona
Address Via S. Francesco, 22, Verona, Italy Final grade 110/110 cum laude
01/10/2009 – 22/11/2012 Verona, Italy

BACHELOR'S DEGREE IN FOREIGN LANGUAGES AND LITERATURES Università degli Studi di
Verona
Address Via S. Francesco, 22, Verona, Italy Final grade 110/110 cum laude
01/09/2005 – 06/07/2009 Yerevan, Armenia

BACHELOR'S DEGREE IN PEDAGOGY AND DIDACTICS OF FOREIGN LANGUAGES Yerevan State
Linguistic University after Brusov
Address Tumanyan St., 42, Yerevan, Armenia Level in EQF EQF level 6

01/06/2022 – CURRENT
GOOGLE UX DESIGN PROFESSIONAL CERTIFICATE Google