Sruthy Sreekanth

Data Analyst, with over a decade of experience working in high growth Banking & Fintech companies, adaptable, agile, and able to work in a constantly evolving business and enjoys working in environment with challenges. Equipped with the latest skills like SQL, Excel, Tableau and Python to help businesses leverage the power of data to drive growth and success. Adept at managing operations and acting as an interface between customer and internal stakeholder, with a focus on driving customer satisfaction and enhancing business performance.

Senior Consultant--Responsible for understanding customer issues, delivering innovative solutions, and ensuring client satisfaction. Consistently achieved 90%+ Service Level Feedback by providing exceptional service and issue resolution. Provided valuable expertise in evaluating change requests, improving solution-oriented communication and banking processes. Achieved high customer satisfaction through efficient problem-solving and timely resolution by maintaining a first response time within 2 hours for 80% of cases. Consistently exceeded the issue resolution target by over 150% each month, resulting in a 0% ticket reopen rate. Contributed to proposal development, product configuration, demos/workshops, and project leadership for high-quality solutions aligned with customer needs and organizational goals. Mentored 6 new joiners, displaying leadership skills, and contributed to organizational initiatives by providing high-quality value-adding solutions to customers.

Manager-Led high-performing Banking Operations branch, achieving annual goals and driving 10% revenue growth through cross-selling strategies. Ensured seamless branch operations, 100% regulatory compliance, and a strong workplace culture through employee satisfaction and productivity. Managed a 2 billion INR branch with a team of 15 bankers. Monitored sales targets, implemented customer acquisition strategies, and reported performance to senior leadership. Converted a 3-star audit branch into a 5-star branch through streamlining regulatory adherence, risk mitigation, and audit findings. Made cost-effective decisions, prioritizing business success and ensuring enhanced due diligence and fraud prevention.

data analytics specialist: 

Learned to conduct a complete end-to-end analysis of a data set using industry standard tools.
During my project-based data analytics certification program, I gained comprehensive knowledge and practical skills in intermediate to advanced SQL, Excel, Python, and Tableau. The program covered a wide range of topics, including data manipulation, visualization, relational databases, data mining, and creating impactful dashboards and presentations