Sruthy Sreekanth

Senior Consultant--Responsible for understanding customer issues, delivering innovative solutions, and ensuring client satisfaction. Consistently achieved 90%+ Service Level Feedback by providing exceptional service and issue resolution. Provided valuable expertise in evaluating change requests, improving solution-oriented communication and banking processes. Achieved high customer satisfaction through efficient problem-solving and timely resolution by maintaining a first response time within 2 hours for 80% of cases. Consistently exceeded the issue resolution target by over 150% each month, resulting in a 0% ticket reopen rate. Contributed to proposal development, product configuration, demos/workshops, and project leadership for high-quality solutions aligned with customer needs and organizational goals. Mentored 6 new joiners, displaying leadership skills, and contributed to organizational initiatives by providing high-quality value-adding solutions to customers.

Manager-Led high-performing Banking Operations branch, achieving annual goals and driving 10% revenue growth through cross-selling strategies. Ensured seamless branch operations, 100% regulatory compliance, and a strong workplace culture through employee satisfaction and productivity. Managed a 2 billion INR branch with a team of 15 bankers. Monitored sales targets, implemented customer acquisition strategies, and reported performance to senior leadership. Converted a 3-star audit branch into a 5-star branch through streamlining regulatory adherence, risk mitigation, and audit findings. Made cost-effective decisions, prioritizing business success and ensuring enhanced due diligence and fraud prevention.

data analytics specialist: 

Learned to conduct a complete end-to-end analysis of a data set using industry standard tools.
During my project-based data analytics certification program, I gained comprehensive knowledge and practical skills in intermediate to advanced SQL, Excel, Python, and Tableau. The program covered a wide range of topics, including data manipulation, visualization, relational databases, data mining, and creating impactful dashboards and presentations