Zohair Fakhar

Highly motivated and passionate professional with a strong background in project management, supply chain management, development studies and finance. Possesses excellent problem-solving and communication skills, with a track record of successfully bringing creative ideas to reality. Experienced in the management of complex projects, stakeholder engagement, supply chain optimization and process improvement. Adept at effectively managing resources to meet objectives, while ensuring cost-effectiveness, efficiency and accuracy. Committed to ongoing professional development and utilizing skills to benefit the organization.

Pizza Hut, Islamabad, Pakistan

Assistant Manager/Oct 2018 – Sep 2019

• Supervised and coordinated daily operations to ensure high quality and efficient service.
• Managed 20 personnel, adjusted staff schedules and appraised performance to maximize productivity.
• Estimated future needs and maintained daily Inventory to control operational costs and reduce waste.
• Ensured adherence to safety and sanitation regulations, passed food authority inspection with 0% issues.
• Effectively resolved customer complaints and issues, increased sales by 17% within 2 months.

CareCloud (formerly MTBC), Rawalpindi, Pakistan

Account Manager/Dec 2017 – Aug 2018

• Performed medical billing for offshore doctors, ensuring timely and error-free entry into the database. 
• Collaborated with insurances and clients to manage the revenue cycle to deceased payment processing time. 
• Submitted bills to insurance companies on behalf of clients, and followed up to ensure payment was received. 
• Mentored onboarding new employees and trained them on current processes according to HIPAA guidelines.

Labbaik Services (PVT) Ltd, Rawalpindi, Pakistan

Marketing and Accounts Intern/Nov 2015 – Dec 2015

• Performed data entry and filing, and kept financial records and databases. 
• Increased productivity by creating a MS Access database for record keeping and architect a network to enable multiple users to work simultaneously. 
• Designed promotional materials and created marketing strategies to maximize visibility and sales.

Google, Online
Certificate in Project Management / Aug 2022 – Jan 2023

University of Passau, Passau, Germany
Master of Arts in Development Studies, Sustainability & Resource Management / Oct 2019 - Present

National University of Modern Languages (NUML), Islamabad, Pakistan
Master of Business Administration (MBA), Supply Chain Management / Feb 2016 – Nov 2017

Riphah International University Islamabad, Pakistan
Bachelor of Business Administration (BBA), Finance Sep 2011 - Jul 2015