- Become an expert in eMaint's X4 and X5 software applications.
- Lead new customers through eMaint's onboarding process and provide CMMS strategies with the goal of getting customers up and running quickly.
- Serve as a coach and trusted advisor to your portfolio of customers.
- Coordinate and deliver product training and configuration sessions to customers.
- Provide remote and on-site "go-live" support for both "go-live" and ongoing operations once customers are using X3 software in a live environment.
- Evaluate customer business requirements and system usage to make strategic recommendations.
- Develop and drive project plans with the goal of ensuring maximum customer success.
- Create and deliver customer-facing reports, presentations, and documentation.
- Proactively manage client accounts throughout the customer lifecycle.
- Continually look at ways to improve the onboarding and account management process to enhance customer experience.
- Fulfill onsite services at customer locations as required.
- Answer incoming eMaint software support phone calls, email, and chat communications.
- Identify and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities.
- Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
- Multi-task during calls to research technical issues while communicating with the customer, and clearly and concisely documenting the issue.
- Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer's point of view.
- Contribute to the growth of the eMaint knowledge base by creating product documentation.
- Deliver web-based training courses on basic eMaint system functions.
- B.A. or B.S. degree or equivalent experience required.
- 5+ years of experience implementing software with customers required.
- Good mechanical aptitude and problem-solving skills required.
- Strong verbal and written communication skills with the ability to communicate to a diverse audience required.
- Strong work ethic and ability to work efficiently and effectively with minimal supervision required.
- Ability to work in a fast-paced environment with excellent organizational skills required.
- Customer service experience is a plus.
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Beschreibung
Responsibilities
:Qualifications:
