Head of HR Shared Services - Munich, Deutschland - IFCO SYSTEMS

Beschreibung

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

"The future is circular"

Key responsibilities:

• Develop, deliver and direct the design effort of call centre operations including workflows, metric-based reporting and maintaining data & document integrity.
• Managing a team to ensure operational processes and procedures are delivered in a smooth, seamless, efficient manner.
• Collaborate with HR Centres of Excellence and Business Partners to align procedures and processes to HR strategic objectives, ensuring flawless delivery of program support and customer satisfaction.
• Work with HR stakeholders to assess and optimise processes and services, leveraging automation and vendor services as required, to ensure HR is delivering services and products seamlessly.
• Provide the vision and direction for the development of the employee/agent facing HR Knowledge base, call triage scripts and job aids enabling optimal task completion at the Tier 1 level.
• Partner with the Workday HRIS team to ensure system configuration is aligned with requirements for service delivery.

We expect:

• Several years of experience working with HR operations, payroll systems and case management tool configuration, reporting & analysis. Prior knowledge of Workday HCM.
• Excellent people management skills and ability to organise resources and plan effectively to meet short and long-term goals.
• Proven record of creative and analytical thinking as well as significant business acumen with a 'roll up the sleeves' attitude.
• Demonstration of prior project leadership experience and a successful track record of managing through organisational change.
• Language skills: Fluent in English and German is a must; other languages are nice to have.

We offer:

• An area of ​​responsibility with the opportunity to contribute within a sustainable and crisis-proof industry.
• Appreciative and respectful interactions within an international team (attested by our employees).
• Flat hierarchies and short decision paths.
• Continued flexible working models even after Corona: hybrid work and workation.
• Online canteen from Bella & Bona with weekly changing selection (subsidized by IFCO).
• Extensive training opportunities with unlimited LinkedIn Learning.
• Modern offices and good accessibility via public transport (train station right in front of the door).
• Technical equipment for mobile work options.
• Complimentary beverages and on-site fitness center.
• Parking in the underground car park.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.

We are looking forward to receiving your application.