Customer Care Specialist for Mercedes-German Speakers - Stuttgart
vor 1 Tag
Job summary
We are seeking German-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project.Responsibilities
- Handle customer contacts covering Roadside Assistance (RSA)
- Connected Mobility Services (CMS) Support for Mercedes Me App and digital services Account login activation/deactivation of digital services Service purchases online appointment booking vehicle monitoring Inform customers about features included in service packages Basic troubleshooting complex issues escalated to Backdesk Handle first-line inquiries warranties maintenance appointments dealership details workshop complaints goodwill requests list-price/tax inquiries general technical documentation Provide support to demanding luxury clients often in sensitive situations
Jobbeschreibung
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