Operations Manager – - Berlin

Nur für registrierte Mitglieder Berlin, Deutschland

vor 1 Tag

48.000 € - 85.000 € (EUR) pro Jahr *

* Diese Gehaltsspanne ist eine Schätzung von beBee

Operations Manager – Berlin · Unlimited Biking · Full-Time | Berlin, Germany · Start date: April 1, 2026. · Unlimited Biking is a leading bike tour and rental company in the U.S. and in Europe. We're looking for a driven, hands-on Operations Manager to lead our Berlin location an ...

Jobbeschreibung

Operations Manager – Berlin

Unlimited Biking

Full-Time | Berlin, Germany

Start date: April 1, 2026.

Unlimited Biking is a leading bike tour and rental company in the U.S. and in Europe. We're looking for a driven, hands-on Operations Manager to lead our Berlin location and help deliver exceptional experiences to every rider who walks through our door.

If you're a natural leader who thrives in fast-paced environments, knows how to balance people, process and profitability — and you love the energy of a customer-focused tourism business — we'd love to meet you.

What You'll Do

As the Berlin Operations Manager, you'll be responsible for the smooth, efficient, and customer-centric running of all city operations. You will:

Lead Daily Operations

Oversee day-to-day shop and tour operations
Act as the primary point of contact for all Berlin-specific needs and challenges

Ensure compliance with German regulations, safety standards, and company policies
Maintain high-quality service standards aligned with Unlimited Biking's mission

Build & Manage a High-Performing Team

Recruit, train, motivate, and manage tour guides and shop staff
Delegate effectively and foster staff development through coaching and up-skilling
Collaborate closely with fellow Operations Managers, contributing to meetings, pilots, and working groups

Drive Efficiency & Profitability

Schedule tours and staff to maximise operational coverage and booking potential
Track attendance, incentives, and performance metrics
Optimise workflows, resource use, and overall operational efficiency
Oversee local financial processes including invoices, banking, payroll, and cash flow

Ensure Superior Customer Experience

Maintain excellent customer service across all touchpoints
Respond to customer reviews and complaints as needed
Support marketing initiatives and local promotions
Manage local partnerships, concierge relationships, and outreach programmes

Oversee Systems, Inventory & Facilities

Manage inventory including equipment, ticketing, and merchandise
Maintain the local office — signage, cleanliness, compliance, equipment, and software
Use operational systems confidently (HUB, POS, etc.)
Ensure all reporting is accurate and submitted to global finance and relevant departments

What We're Looking For

Experience in operations, tourism, hospitality, retail, or a related field
Strong leadership skills with the ability to motivate and manage teams
Excellent organisational and multitasking abilities
A proactive, solution-oriented mindset
Comfort with operational tech systems and willingness to learn new tools
Strong communication skills, both internally and with customers
Someone who thrives in a dynamic, customer-facing environment

Why Join Us?

A chance to play a key role in growing our European presence
A dynamic workplace in one of the world's most iconic cities
Opportunities for professional development and leadership growth
A passionate, supportive, global team committed to delivering outstanding experiences

Operations Manager Hotel

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erweiterst das Netzwerk und stärkst die Marktpositionierung Erfolgreich abgeschlossenes Studium im Bereich Hospitality,BWL oder Tourismusmanagement oder eine vergleichbare Qualifikation Fundierte · ...

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