Digital Client Experience Leader (m/f/d) (BB-9D087)

Gefunden in: Neuvoo DE



Marsh is seeking candidates for the following position based in Düsseldorf, Germany:

Digital Client Experience Leader (m/f/d)

What can you expect?

We at #MarshDigital in Continental Europe are looking forward to teaming up with you - as the digital minds of today - to shape the world of tomorrow. We offer an amazing opportunity to take part in transformation of the company’s digital capabilities while unleashing the power of industry leading platforms and data assets to deliver innovative products and disruptive business models globally. The team in Continental Europe works closely with the #MarshDigital Headquarter in Phoenix to drive the digital journey jointly with local colleagues across the region.

We are looking for a talented Digital Client Experience Leader to join us. In your role, you will focus on client facing digital capabilities, client integrations and ideas to rethink how technology and data drive value for insurance & risk management targeting corporate and industrial clients (B2B). If you are looking for an opportunity to be part of an exciting, global team of intrapreneurs with the mission to disrupt and deliver the art of the possible in the insurance industry, come join us in Germany (Düsseldorf).

What is in it for you?

  • International, agile team with low hierarchies that aims to reshape digital, data, insurance and risk management can drive the future

  • Being responsible to drive digital client experiences for B2B in Continental Europe

  • Open-minded, fun colleagues and environment

  • A company with a strong brand and strong network

  • We offer competitive salaries and comprehensive benefits

  • Flexible working

  • A-class office in the city center

  • We will count on you to:

    Client Facing / Agile Focus

  • Work closely with Marsh business units, client and prospects as well as senior product owner to identify client needs and product requirements and drive the related change

  • Work within an agile Scrum framework e.g.:

    gather and prioritize product and client requirements

    ensure a strong customer-centric focus, develop the product backlog through epics, user stories, spikes, etc.

    drive sprint and delivery of product features and functionality through collaboration with the ScrumMaster and Scrum team

    join Scrum meetings and Sprint Reviews, actively participate in Sprint Retrospective meetings

  • Become an expert in the latest Insurance and Insur-and RiskTech trends, innovation, (digital) client needs and competitive landscape

  • Interact with digital teams of insurance and re-insurance companies when building joint client solutions

  • Data Analytics Focus

  • Interface with internal and external players to collect risk, insurance and claims data, analyze large datasets, and extract meaningful insights and analytics

  • Liaise with various stakeholders to confirm inputs and interpretation of data

  • Provide input to the digital team’s developers/Scrum team

  • Convert analytical outputs into a structured communication format so that business requirements can be easily interpreted by key stakeholders

  • What you need to have:

  • Minimum five years of work experience, optional with an industry background in insurance

  • Leadership experience and expertise managing cross-country and -functional teams

  • Customer centric mindset and experience in B2B

  • Bachelor's degree

  • Fluency in English, further languages a plus

  • Experience with product delivery in an Agile environment is recommended

  • Strong ability to paint an inspiring vision and bring others along on the journey

  • Good analytical, problem solving, and critical thinking skills

  • Excellent oral/written communication skills

  • A plus would be knowledge of emerging technologies, programming languages or BI tools

  • What makes you stand out:

  • Ability to work closely with digital, sales, compliance, legal, privacy, marketing, and other teams

  • Your passion to challenge the status quo to drive digital Transformation

  • You are empathetic toward customer needs

  • A passion for identifying how (emerging) technologies can improve the customer experience and drive value in the insurance and risk industry

  • are a fantastic storyteller who can communicate complex ideas clearly

  • If you would like to apply for this position, please submit us your complete application (CV, cover letter, salary expectation) and your possible starting date.

    Ewlampia Kakanidou

    Talent Acquisition Consultant | Germany, Switzerland & Austria

    Office: +49 (0) 711 2380-149 | Mobile: +49 (0) 162 977 6385

    calendar_todayvor 16 Stunden

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