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  • Betriebswirt als Specialist Customer Contacts - Dortmund - Westnetz GmbH

    Westnetz GmbH
    Westnetz GmbH Dortmund

    vor 1 Monat

    Westnetz GmbH background
    Ganztags
    Beschreibung

    Bewerbung zum Team Marktpartner-/Kundenbetreuung in Dortmund

    000 Mitarbeiter*innen, das die zuverlässige Versorgung seiner Kundinnen und Kunden sicherstellt – rund um die Uhr, an 365 Tagen im Jahr.


    Was wir suchen:

    • Ein engagiertes Teammitglied, das den Markt ständig im Blick hat und Potenziale und neue Trends für den Bereich Kundenkontaktmanagement erkennt.
    • Ein erfolgreicher Abschluss eines Studiums der Fachrichtungen Wirtschaftsingenieurwesen, Wirtschaftsinformatik, Betriebswirtschaftslehre oder einer vergleichbaren Fachrichtung sowie sichere Deutsch- und Englischkenntnisse, um sich mit Verhandlungspartnern austauschen zu können.
    • Mehrjährige Berufserfahrung im Kundenservice/Kundenkontakt/Hotline mit einem guten Prozessverständnis im Bereich Frontoffice.
    • Fähigkeit, Kundenbedürfnisse zu verstehen und umzusetzen sowie effektive und angemessene Lösungen abzuleiten.
    • Komplexen Sachverhalte analysieren und mit Prozessen verknüpfen können.
    • Zusammenarbeit fördern durch Einbindung aller Beteiligten.
    • Belastende Situationen anderer wahrnehmen und Unterstützung anbieten.
    • Bereitschaft, regelmäßig (ca. alle 6 Wochen) für Vor-Ort-Treffen an verschiedene Standorte innerhalb Deutschlands zu reisen.

    Was wir bieten:

    • Durch deine Mitarbeit kannst du einen entscheidenen Erfolgsfaktor des Meter-to-Cash-Geschäftes gestalten, indem du an der Konzeption und Ausgestaltung von digitalisierten und hoch automatisierten Kundenserviceprozessen beteiligt bist.
    • Interessante und abwechslungsreiche Aufgaben in einem motivierten Team, das neue Aufgaben offen und aufgeschlossen angeht.
    • Ein Team, in dem vertrauensvolle Zusammenarbeit und Feedbackkultur gegenwärtig sind.
    • Möglichkeit, sich sowohl fachlich als auch persönlich weiterzuentwickeln und die Energiewende mitzugestalten.
    • Vereinbarung von Beruf und Familie ist für viele entscheidend, daher genießt du flexible Arbeitszeiten sowie 30 Tage Jahresurlaub.
    • Flexible Arbeitszeiten ermöglichen es dir, dein

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Dortmund