Senior HRBP - Düsseldorf, Deutschland - Global Blue

Beschreibung

Company & role overview

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

For our German headquarters, we are looking for an experienced HRBP to work with a global team of smart and ambitious people. The role will be responsible for leading the Human Resources function and collaborating with the business in ensuring the delivery of the HR activities.

The successful candidate will report to the Group HR Director.

As a confirmed HR Business leader, the Regional HR Business Partner will provide strategic HR support, insight and acumen to the senior leadership HR team, thus assisting in the delivery of company objectives.

The HR Business Partner will guide, mentor and challenge business leaders and be the consultant on People initiatives and support the HR in the development and delivery of the HR strategy and agenda to deliver on the company's vision and mission.

The HR Business Partner will also act as Country HR leader in Germany, working to create promote the company culture over different business segments and to develop HR policies and projects, assuring country consistency.

Principal Responsibilities:

• Working within the HR Europe team. You will collaborate with HRBPs from the regional areas and Centres of Excellence on a broad variety of HR-related topics and projects. Working within a fast-paced environment, you will act as the key point of contact for Germany
• Leads, collaborate, or contributes to global projects with other HR team members or cross-functionally in support of the enterprise's strategic goals
• You will work for the delivery of the people strategy in a true business partner style. You will share knowledge with the wider team, acting as a mentor to support the development of fellow ambitious colleagues. This support includes leading the implementation of core HR field initiatives regarding the culture, engagement, succession planning, talent development, as well as HR processes and training
• Analyses current trends, culture survey info, policies and reporting to make recommendations on improvements to the workplace. Gather and analyse HR and client feedback and diagnose business / people issues to collaborate with local management in developing and implementing solutions
• Support organization design, people development, and change management focused on development and implementation of activities against business strategy
• Supports talent management processes in the field including the performance review process, succession planning, leadership assessments and internal talent movement. Drives and facilitates identification of high potential talents and build a strategic plan to support the growth of the business
• Serve as an advocate – Solicits and listens to stakeholder concerns and takes an active role in resolving problems
• Provides information, or facilitates partners' ability to obtain information, about benefits, compensation, and training
• Handle all escalated employee relations issues and concerns by working with internal partners and senior leaders to determine resolutions. Must be experienced with internal investigatory processes and how to ensure outcomes are fair, consistent, and compliant with company policies and applicable laws and regulations
• Lead Labor Relations when required. Provide consultation and support to managers on HR issues and applicable company policies and employment laws
• Understands company reporting and can analyse effectively to make timely recommendations to alleviate risk or positively influence the business or associates
• Participate in designing and implementing training and development programs. Cooperate with external consulting companies
• Optimize the investment (optimal use of public funds)
• Manage the annual performance evaluation, the annual salary review process and bonuses
• Facilitates client compliance with HR policy and coaches clients on our values, behaviors and Diversity, Equity and Inclusion (DEI) as required
• As Country HR leader, you will be responsible to assure country and region consistency
• Stay informed of the social legislation, trends, and developments on HR discipline
• Stay in contact with the works council and Union representatives within the country
• Formulate and develop HR-strategies, policies, and procedures from a country perspective. Take the lead by implementation.
• Manage the payroll process with our external payroll provider
• Take care of the Onboarding and Off boarding of our employees and manage all the HR administration part

Minimum Qualifications

• 8 years of HR Business Partner experience supporting multiple locations and remote customers
• Proven expertise in talent management, workforce planning, change management, organizational development, and other strategic people initiatives
• Prior experience working for a large corporation
• Demonstrated success working in a fast-paced, matrix environment, with a track record of accomplishments with measurable business impact. Ability to quickly learn new skills, systems, and procedures – adaptable
• Experience with creating lasting change using intentional organizational design and development practices
• Full knowledge of the local legal implications of the employment relationship
• Excellent interpersonal, communication and presentation skills
• Strong organizational skills, flexibility, and ability to handle stressful situations calmly
• Demonstrated ability to gather, analyse, and utilize data to influence business decisions. Understands where the data sits and how to combine it to support actions and decisions
• Demonstrated continuous improvement mindset and familiarity with continuous improvement practices
• Excellent project management skills. Demonstrated ability to juggle multiple priorities and meet time-sensitive deadlines
• German mother tongue and English fluent

Preferred Qualifications

• Bachelor's in Human Resources, Organization Development, Business Administration, or another related field required
• Demonstrated working knowledge of HR-related employee law and regulations in Central European countries
• Superior customer service orientation, rigorous, responsive and great sense of confidentiality
• Ethics and Compliance must be part of its DNA
• Able to manage projects and execute on action plans
• Advanced proficiency with Microsoft Office and HRIS systems (as Workday)

Keys to Success

• Ability to build collaborative relationships both internally and externally
• Supports talent management processes in the field including the performance review process, succession planning, leadership assessments and internal talent movement. Drives and facilitates identification of high potential talents and build a strategic plan to support the growth of the business
• Serve as an advocate – Solicits and listens to stakeholder concerns and takes an active role in resolving problems
• Provides information, or facilitates partners' ability to obtain information, about benefits, compensation, and training
• Handle all escalated employee relations issues and concerns by working with internal partners and senior leaders to determine resolutions. Must be experienced with internal investigatory processes and how to ensure outcomes are fair, consistent, and compliant with company policies and applicable laws and regulations
• Lead Labor Relations when required. Provide consultation and support to managers on HR issues and applicable company policies and employment laws
• Understands company reporting and can analyse effectively to make timely recommendations to alleviate risk or positively influence the business or associates
• Participate in designing and implementing training and development programs. Cooperate with external consulting companies
• Optimize the investment (optimal use of public funds)
• Manage the annual performance evaluation, the annual salary review process and bonuses
• Facilitates client compliance with HR policy and coaches clients on our values, behaviors and Diversity, Equity and Inclusion (DEI) as required
• As Country HR leader, you will be responsible to assure country and region consistency.
• Stay informed of the social legislation, trends, and developments on HR discipline
• Stay in contact with the works council and Union representatives within the country
• Formulate and develop HR-strategies, policies, and procedures from a country perspective. Take the lead by implementation
• Manage the payroll process with our external payroll provider
• Take care of the Onboarding and Off boarding of our employees and manage all the HR administration part

Minimum Qualifications

• 8 years of HR Business Partner experience supporting multiple locations and remote customers in a large corporation
• Proven expertise in talent management, workforce planning, change management, organizational development, and other strategic people initiatives
• Demonstrated success working in a fast-paced, matrix environment, with a track record of accomplishments with measurable business impact. Ability to quickly learn new skills, systems, and procedures – adaptable
• Ability to accurately analyse and diagnose situations to recommend the best path forward; advocates for action to proactively address issues
• Takes a positive approach despite obstacles; displays resilience in the face of resistance