Contact Center Coordinator - Cologne
vor 3 Wochen
Aufgaben:
- Performance im Blick: Analyse und Monitoring von täglichen, wöchentlichen und monatlichen KPIs.
- Kapazitäten & Planung: Enge Zusammenarbeit mit dem Workforce-Management.
- Qualität & Konsistenz: Durchführung regelmäßiger Calibration Sessions.
Jobbeschreibung
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