Director Distribution Operations - Viernheim, Hesse
vor 1 Woche
Job summary
The Director of Distribution Operations and Customer Service is responsible for overseeing end-to-end distribution operations including warehousing shipping receiving inventory control order fulfillment in DACH countries Belgium and France ensuring compliance to GDP FDA ISO standards developing scalable logistics strategies managing relationships with external partners implementing KPIs metrics to monitor delivery performance order accuracy inventory integrity recruitment training associate safety warehouse staff leading customer support organization responsible order processing customer issue resolution invoicing product returns repair technical service establishing KPIs monitoring service level satisfaction enable design execution customer escalation protocols feedback loops drive service improvement lead development technical documentation adapt ERP systems technical service accountable trends industry deliver value efficiencies customer satisfaction.
Responsibilities
- Oversee end-to-end distribution operations including warehousing shipping receiving inventory control order fulfillment in DACH countries Belgium and France
- Ensure compliance to GDP FDA ISO standards
- Develop implement scalable logistics strategies manage relationships external partners implement KPIs metrics monitor delivery performance order accuracy inventory integrity recruitment training associate safety warehouse staff
Stellenbeschreibung
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