FAE - Field Application Engineer (m/f/d) - Deggendorf
vor 14 Stunden
Jobbeschreibung
- required immediately, permanent- Your tasks:Provide technical support to customers throughout the entire product design in and lifecycle process for congatec software products
Support the Sales organization during design-win activities and customer projects
Prepare and conduct product workshops and trainings for customers, partners and employees
Create, maintain and close customer support tickets using internal databases
Manage communication between customers and 3rd level software support
Work closely with internal departments to develop and implement customer-specific solutions
Conduct customer visits (workshops, enablement, support) when required for customer relations and sales support
Provide technical support at trade shows and customer-related events
Your profile:
Bachelor's degree in software engineering or a comparable technical qualification
Several years (apporoximately 5+ years) of experience in field support within embedded computing or a similar industry
Strong technical background in embedded systems with a focus on software
Fluent communication skills in German and English (written and spoken)
Strong problem-solving skills and a proactive, self-initiated working style
Good understanding of customer needs and sales-related processes
Professional communication and presentation skills when representing the company and its products
Ability to manage multiple customer projects simultaneously
Experience working both independently and in cross-functional teams
Proficient in using common computer tools and internal support systems
Knowledge of relevant policies, processes and technical documentation practices
Become part of our successful team
We look forward to receiving your complete application.
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