Prozesskoordinator Self-Service Portal - Halle (Saale), Deutschland - Dataport AöR

Beschreibung

Salary EUR per year

Requirements:

* Bachelor's degree in Computer Science or equivalent knowledge
* Proficiency in BMC Remedy ITSM and IT service management
* Familiarity with ITIL and related concepts
* Experience in facilitating training and workshops
* Basic understanding of databases
* Strong communication skills, high teamwork capabilities, and organized work approach

Responsibilities:

* Providing advice on matters related to the Dataport Self-Service Portal
* Acting as a liaison between administrators and developers
* Maintaining and configuring data and selection lists
* Designing and commissioning change and task templates
* Conducting user training sessions

Technologies:

ITIL

More:

Our mission has never been more crucial than it is today. As the largest state-owned IT company, we are shaping the path of public administration and society into the digital future. We safeguard the data of the state, businesses, and citizens, thereby creating trust and ensuring the digital sovereignty of the state. At our company, individuals who aspire to accomplish something receive our full support because, as a team, we can achieve the most and continuously develop. With around 5,000 employees, we are building the digital future. Join us

We are seeking a Process Coordinator for the Self-Service Portal to join our team in Altenholz, Berlin, Bremen, Halle (Saale), Hamburg, Magdeburg, Potsdam, or Rostock.

At our company, you will enjoy fair compensation thanks to our in-house collective agreement, flexibility through remote working, flexible hours, and job sharing, a good work-life balance with 38.7 hours per week in full-time employment, 30 days of leave plus additional days off on Christmas Eve and New Year's Eve, an indefinite employment relationship, and pension provision. Moreover, we offer extensive opportunities for further education and training, full family support, assistance in challenging life situations, fitness perks, massage offerings, and a strong emphasis on teamwork.

This position is remunerated according to pay group 12 TV Dataport (salary table). The role can be filled on a full-time, part-time, or job sharing basis. If equally qualified, authorized, and exhibiting professional performance, female applicants will be given priority consideration. Applications from severely disabled individuals will be particularly taken into account. Civil servants may also apply if they meet the career and civil service requirements.

We look forward to receiving your application for the role of Process Coordinator for the Self-Service Portal (m/f/d)

Job Type: Full-time, Part-time, Permanent

Salary: 3, ,020.90 per month

Working hours:
* Flexible
* Monday to Friday

Benefits:
* Company pension scheme
* Company-sponsored training
* Company doctor
* Employee referral program
* Company events
* Company mobile phone
* Flexible working hours
* Home office option
* Childcare
* Employee discounts
* Sabbatical

Bonuses:
* Christmas bonus

Location: Partially remote in 06128 Halle (Saale)