- Installation and commissioning of Hitachi coding & marking solutions for named key accounts under the responsibility of direct sales in D(ACH)
- Carrying out maintenance and repair work on coding & marking solutions at Hitachi's key account in D(ACH) for direct sales customers
- Carrying out repairs at the customer's site or in the workshop
- Communication with the customer's technical contacts
- Close collaboration with sales, pre-sales and project management and support with product testing and demonstrations
- Conducting training courses at the customer's site or in Düsseldorf
- Support of the service hotline for direct customers
- Building and maintaining customer relationships (technical contact) through excellent customer service and proactive customer communication, generating cross-selling leads
- Assist in achieving company goals through the sale of maintenance contracts and services through Hitachi
- Ability to work independently, responsibly and in a structured manner
- High motivation and ability to work in a team
- High service and customer orientation
- Broad knowledge of coding & marking technologies (continuous inkjet, thermal inkjet, laser coding, camera systems, customer-specific software solutions)
- Fluent English & German language skills, both oral and written
- Good IT knowledge of Office Standard and common control systems in the production environment
- Willingness to travel in Germany and partly A-CH (> 70% of the time)
- Formal qualification as a technician or engineer
- Minimum 3 years of experience in the same or similar customer service role, preferably in a sales and service-related company with technical capital goods
- The role will be a mixture of remote-hybrid work
- Generous holiday entitlement - with the option to buy up to 5 days extra per year
- Company pension scheme with a fixed contribution paid by employer-only that can be toped up by employee if wanted
- Commuting and meal allowance for all office placed employees
- Cooperate benefits that offer special discounts for shopping, events, e-bikes etc.
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Field Engineer Key Account Germany - Düsseldorf, Deutschland - HITACHI EUROPE GMBH (GERMANY)
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Beschreibung
Description
in English languageHitachi is one of the world's leading companies in Social Innovation Business striving to offer sustainable solutions to our modern society. Energy & Mobility, Connected Industries and Digital solutions are the key segments of our offering. Hitachi's product range has significantly changed over the past years to become a climate change innovator for future technologies. More than 325,000 employees work together every day to deliver products improving human life.
Currently Hitachi Ltd is undergoing a huge transformation aiming to leverage scope and scale of its business groups. We are looking for an inspired talent to support and drive this transformation.
Our Industrial Components and Equipment Group in Europe is responsible for marketing the corresponding solutions to our sales partners and direct customers in a B2B approach.
In order to strengthen our team and achieve our ambitious goals, we are strengthening our Industrial Components & Equipment Group in Düsseldorf with one
Field Engineer Key Account Germany (Austria, Switzerland - D-ACH) (m/f/d)
Your responsibilities:
Your profile
We're looking for a team player, who is motivated by delivering great work and the Hitachi vision. The role will be a mixture of remote-hybrid working.
The ideal candidate will possess the following skills and background:
Some of our Benefits
In addition to a varied and autonomous area of responsibility in an innovative market, we offer you an attractive salary package with flexible social benefits as well as:
Our Values
We strive to create an inclusive environment for all and we are proud to say we are an equal opportunity employer.
With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge
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