Technical Support Engineer - Cologne, Deutschland - the rec hub.

Beschreibung

We have partnered with an exciting AI based Customer Service Software company based in Germany and we are excited to be supporting them on their search for a Senior Backend Developer to build their new AI based Product:

Your Responsibilities:

• Become an integral part of our "Customer Care" team, serving as the primary contact (m/f/d) for technical and application-specific support inquiries from our renowned clientele.
• Handle customer queries efficiently via Jira, email, or phone channels.
• Independently classify and process inquiries, collaborating closely with customers and specialist departments to ensure successful and solution-oriented resolutions.
• Perform installations, project-related configurations, and conduct training sessions as part of customer projects.

Qualifications:

• Completion of IT training or a similar qualification.
• Previous professional experience in a software or IT company, ideally in a support or related role.
• Enthusiasm for technical subjects and a penchant for independent work.
• Excellent proficiency in spoken and written German; proficiency in English is desirable.

Benefits:

• You'll receive personalized onboarding to familiarize yourself with the team and processes.
• We prioritize work-life balance, offering flexible working hours and remote work options.
• Competitive compensation includes a share of sales via a company bonus.
• Opportunities for rapid personal development abound as we continue to grow.
• Access to our online learning platform keeps you updated with industry trends.
• Enjoy a relaxed Tuesday breakfast with colleagues in the office to start your day on a positive note