Beschreibung

IT Support / IT Hotline / IT HelpdeskEmployee (m/f/d)

Full-time, unlimited remotepossible Technical Support 52068 Aachen

InTechnical Support, you will help a wide range of real estatecompanies to get the most out of onOffice CRM software - fromoptimizing individual configurations to troubleshooting andinstalling new functions.

For over 20 years,onOffice has been digitizing the real estate industry in Europewith leading software for real estate agents. As an IT supportemployee (m/f/d), you are the personal contact for your customers.Together with the specialists from our specialist teams, you willfind solutions for individual requirements.

Customer consulting

1st and 2nd level support

CRM software

Websites

IT project organization

Training

Complaint Management

Your tasks

• Advise ourcustomers - experienced real estate agents - on the optimalorganization of their data and properties in our CRM application
• Provide training and support users in theindividual configuration of their software settings
• Create document templates for customers, from coverletters to exposés
• Organize customer ordersfor 2nd level support through our software development andadministration teams

Yourprofile

• Knowledge of ITapplications such as web, e-mail and office configuration are goodprerequisites for our support - also for IT career changers
• Based on your previous professionalexperience, you see yourself as open-minded and constructive incommunicating with customers
• You speakfluent German and good English - a good fit for our internationalcompany

How we work

Getting started made easy

Anintensive induction plan accompanies you in the first 6-12 weeks, apersonal mentor and an ambitious team are at your side

Opportunity for career changers

Wewelcome people who enrich our team with diverse ambitions,experience and curiosity

Flexible remote

Flexitime, hybrid and remote arrangements aswell as our shared desk system allow you to work flexibly in yourteam

Real teamwork

Teamwork, even across departments, is the great common denominatorof onOffice

Very good working atmosphere

We celebrate our successes - also online.Events and excursions bring our team together

Individual benefits

Benefit from attractivediscounts on fitness and leisure activities and a company pensionscheme

Ask Julia

Questions about this job or the application will be answered by

Julia Ohler-Akyol
Human ResourceManager

Phone:

Your application

Aroused interest?
We look forward toreceiving your application,
so that we can get to knoweach other personally.

onFriends - onGrowing - onOffice

A uniquely friendly team digitizes the real estateindustry. We have been an independent, owner-managed company since2001 and today offer leading CRM software as well as websites,online marketing, consulting and support for real estate companiesin Europe. Over 35,000 users at eight international locations andaround 350 colleagues benefit from this every day. And we continueto grow - together with people who share our team spirit.