Operations Supervisor - Frankfurt

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of he ...

Jobbeschreibung

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

With our proven track record of success, we are excited to expand our operations to Germany. As a startup operation in this new market, we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.

Collectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team.

Unser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder.

Seit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter. Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland und Frankreich.

Aufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns, unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance, einen entscheidenden Beitrag zu leisten. Werde  Teil unseres Teams und gestalte  die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens.

We are building our inaugural European operation in Frankfurt and are hiring multiple Operations Supervisors to lead teams across all functions.

This is a hands-on leadership role in a structured, quality-controlled light production environment. Beyond delivering daily results, you will play a critical role in building team capability, establishing strong routines, and creating a culture of accountability, trust, and continuous improvement.

Our operation handles high-value, serialized collectibles where precision, documentation, and chain-of-custody standards are essential. A structured, GMP-style mindset combined with strong people leadership is key to success in this role.

You'll report to an Operations Manager and work onsite at our Frankfurt location.

What You'll Do

Lead & Develop People:

• Build and develop a high-performing operations team in a multi-shift environment.

• Coach associates and team leads to improve capability, ownership, and confidence.

• Create clarity around expectations, performance standards, and behaviors.

• Conduct regular feedback conversations and support individual development.

• Foster a culture of respect, psychological safety, and operational discipline.

Drive Structured Execution:

• Lead daily shift huddles and align teams around production targets and priorities.

• Ensure compliance with SOPs, documentation standards, and GMP-style controls.

• Monitor performance vs. plan and proactively remove obstacles for the team.

• Maintain visual management systems and reinforce accountability for KPIs.

• Support onboarding and structured training to ensure consistent employee experience.

Ensure Quality & Compliance:

• Safeguard strict chain-of-custody and traceability standards.

• Enforce quality checkpoints and minimize process deviations.

• Identify root causes and implement corrective actions with the team.

• Maintain a safe and compliant work environment.

Partner & Scale:

• Collaborate cross-functionally with Quality, Security, HR, and Operations peers.

• Contribute to building scalable systems and sustainable operating routines.

• Act as a culture carrier and role model for company values.

Who You Are

• Fluent in German and English.

• 2+ years of supervisory experience in production, light manufacturing, or structured operational environments.

• Experience in GMP, ISO-regulated, or compliance-driven environments is a plus.

• A strong people leader who believes performance is built through clarity, coaching, and accountability.

• Comfortable working in a KPI-driven environment while maintaining team engagement.

• Structured, reliable, and calm under pressure.

• High integrity and attention to detail, especially when handling valuable serialized items.

• Strong Excel / Google Sheets skills.

What Sets You Apart

• Experience developing frontline leaders or team leads.

• Exposure to Lean / 5S / continuous improvement principles.

• Experience helping launch and scale a new grading center.

• Ability to balance discipline with approachability.

Why Join Us

• Help build PSA's European operation from the ground up.

• Lead teams in a structured, quality-focused environment.

• Shape culture, routines, and capability from day one.

• Competitive salary and benefits package.

Reasons To Join Us:

• The opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU

• A dynamic and collaborative international team

• An organization dedicated to supporting the passionate Collectors community 

• A competitive salary and benefits

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