Working Student - Düsseldorf, Deutschland - METRO Markets GmbH

Beschreibung

Online marketplaces have never been this awesome.

Working Student - Customer Service - Dutch Market

Duration : 1 year contract – extendable
Requirement : Enrolled at a University
Location : Düsseldorf
Working Hours : Up to 20 hours per week

Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Working Student (m/f/d) - Customer Service, where you'll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry

Your responsibilities:

Engage with customers through various channels and deliver personalized assistance

Address customer inquiries, resolve issues, and provide product information

Collaborate with cross-functional teams to escalate and resolve complex customer cases

Proactively identify opportunities for process improvement and customer-centric initiatives

Contribute to building an extensive knowledge base and continuously update it with valuable insights gathered from customer interactions.

You've got

Ideally some experience in Customer Service within the FMCG sector

Excellent communication skills, good numerical understanding and MS-Office know-how

Proven conflict management and problem-solving skills

A proactive approach, team spirit and willingness to learn

You are enrolled in a German university for a full-time degree

Fluent/Native in Spanish and Italian with at least professional level in English (essential)

Fluent in Portuguese or Dutch will be highly advantageous.

We've got

A cutting-edge business model, a great product and an incredibly exciting tech stack

A "greenfield" project, an agile environment with a startup mentality, no bureaucracy, flat hierarchies as well as the courage to innovate, fail or scale

An international team in a modern office close to the river Rhine

Flexible working hours to perfectly balance your studies and work.

Please apply with the English version of your CV and Cover Letter.

To learn more about our product, please visit: /
Please apply with the English version of your CV and cover letter.

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.