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- Monitor the existing working process between the CST, New Biz and Finance teams to ensure it leads to build out profitable, ops ready solutions prior to deal close.
- Lead department with a growth mindset and foster culture aligned with company values and vision – maintaining a 8+ engagement score across teams
- Build 'retained' client portfolio focused on direct to brand work - targeting 25% organic growth of client business per year.
- Drive the always on marketing agenda through CST with client content capture opportunities that help us deliver the wow factor in Elevate marketing comms.
- Create, own and manage departmental strategy (structure, objectives, performance metrics, growth, budget) for the FY with monthly updates looking forward to following quarter and a quarterly business review during our growth lab.
- Dynamic leadership of CST subheads and holding them accountable for performance and delivery on SMART objectives.
- Build knowledge and confidence among CST in the delivery of insight projects for clients and support in organic growth around Elevate IMPACT.
- Accountable for forecasting oversight and accuracy (confirmed won business) for all client work.
- Own the Operational efficiency plan, leading a QEW (Quarterly Efficiencies Workshop) creating measurable initiative that increase delivery efficiency month on month
- Ensure 100% compliance from our Staffing Team.
- Deliver Elevate GP on average of minimum 33% and quarterly net profit targets for the department
- Support the new business function with strategy and major pitches.
- Proven experience in a client service /business leadership role within an agency with experience within the event staffing sector.
- Track record of growing leading world class teams delivering excellence for blue chip brands.
- Experience in managing large portfolios of client work.
- Pro-active growth mindset capable of foreseeing issues and dealing with resolution without significant management supervision
- Well-developed interpersonal skills and experience in interacting and building trusted relationships with stakeholders at all levels.
- A first-class listener and communicator, with a willingness to confront issues and make decisions.
- Commercially savvy approach with a demonstrable financial and problem-solving acumen.
- Strong project management skills with dedication to timelines
- Numerate with some exposure to financial systems and processes
- Honed project management skills including time management and a high attention to detail.
- Excellent communication, negotiation and presenting skills.
- Ability to work as a team with senior stakeholders.
- Hybrid working
- Transportation tickets allowance
- Additional holidays (Birthday, Admin Day, Working abroad, ...)
- Vouchers (WFH, sports equipment, bucket list, ...)
- Mentoring program
Account Director - Erkelenz, Deutschland - Elevate Staffing GmbH
Beschreibung
About us
Elevate is an award-winning global people powered agency creating compelling human connections with brands, underpinned by clever use of data and technology. Our partnerships around the world Level-Up retail, event and digital experiences that deliver real business impact.